While undergoing construction, Hotel Mariposa leadership recognized that one of the most important tasks in attracting guests and maintaining a positive property reputation was to partner with a reputable network provider with proven hospitality industry expertise. After performing extensive research, Hotel Internet Services was selected due to its broad knowledge and experience in deploying Wi-Fi services that could accommodate a multitude of guest devices while still maintaining fast and high-quality connectivity. Once initiating the network implementation process at Hotel Mariposa, this included the strategic installation of Ethernet cabling and state-of-the-art Ruckus access point technology to deliver a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.
“Expectations for a high-speed hotel internet connection is so central now to the guest experience and in preserving high satisfaction rates that partnering with an established industry-specific expert such as HIS should always be one of the first priorities for any newly opening hotel,” said Joyce Chu, Operations Manager at Hotel Mariposa. “After a swift and painless installation, we are extremely pleased with the results that HIS has achieved and know that their renowned customer support will continue to ensure that guests receive the highest quality in online connectivity that the industry has to offer.”
With its 24/7 support services, HIS expert technicians are always readily available to diagnose and immediately resolve any network performance issue before it has the opportunity to negatively affect guest experiences. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.
