By combining TCS’s deep expertise in the travel domain, AI, cloud, data analytics, and platform engineering with Amadeus’ industry-leading travel technology capabilities, the collaboration seeks to modernize airline retailing and servicing while delivering seamless, customer-centric travel experiences at scale.
The first initiative of the partnership will see TCS develop the Service Center User Interface for Amadeus Nevio, which will serve as a foundational tool for modernizing airline retailing and servicing. TCS will also play a key role in the wider rollout of Amadeus Nevio to airlines, helping to ensure its broader and more effective deployment.
The Service Center User Interface, aligned with the Amadeus Nevio product roadmap, will leverage a modern, cloud-native Software-as-a-Service (SaaS) interface for airline customer service agents. Integrated within Amadeus Nevio, the Service Center aims to simplify airline servicing and enable next-generation retailing capabilities. This product will integrate with airlines’ contact center ecosystems, combining offer and order lifecycle management with AI-guided insights and hyper-personalized, real-time retailing experiences throughout the customer journey.
Cyril Tetaz, EVP Airline Solutions at Amadeus, said, “TCS is one of the world’s largest technology service providers, bringing expertise in travel as part of the Tata Group, which operates several airlines. Our strategic partnership will accelerate the deployment of transformational travel technology for our customers globally, helping them provide an even better retail experience to air travelers. By combining Amadeus’ trusted travel platform with AI-enabled capabilities, we are fostering cross-industry collaboration among suppliers, partners, and customers, and we’re excited about this partnership and look forward to working together to improve the travel experience.”
Arun Pradeep Surendra Mohan, Business Head, Travel, Transportation & Hospitality, EMEA & APAC at TCS, stated, “Our global strategic partnership with Amadeus marks an important step in reshaping the future of travel technology. By combining Amadeus’ powerful platform capabilities with TCS’s deep expertise in AI, cloud, and large-scale transformation, we are moving beyond traditional integration towards true co-innovation. Together, we are building scalable, intelligent solutions like the Amadeus Nevio Service Center that enable airlines to accelerate retail transformation, enhance operational agility, and deliver seamless, personalized experiences to travelers around the world.”
With AI-enabled workflows and guided servicing, the Amadeus Nevio Service Center is designed to improve first contact resolution, reduce average handling time, lower cost-to-serve, and unlock new revenue opportunities through intelligent upselling and personalization.
This collaboration is expected to accelerate the rollout of Nevio implementations, creating faster value and providing TCS with opportunities to deliver customized Nevio Service Center deployments. It will also involve TCS in providing implementation, integration, and ongoing delivery support. Over time, the partnership is anticipated to expand into other Amadeus solution areas, such as airport operations, enabling deeper alignment across different travel stakeholders and accelerating the development and integration of next-generation travel technologies.
In conclusion, this partnership further strengthens TCS’s position within the global travel and aviation technology ecosystem, advancing its strategy to co-create intelligent, platform-led solutions that support modern airline commerce models and drive long-term industry transformation.
