Airline Passenger Experience Association (APEX) has recently made it official that the national flag carrier of Saudi Arabia is ranked a Five-Star Global Airline. The APEX Official Airline Ratings is entirely based on certified passenger feedback. The industry’s most anticipated honour is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®.
During the Future Travel Experience APEX Virtual Expo, an awards ceremony was held and Saudia was delighted to be awarded the Five-Star accolade. Using a five-star scale, more than one million flights have been rated by passengers across nearly 600 airlines from around the world and independently certified by a professional external auditing company.
Commenting on the prestigious title, Director General of Saudi Arabian Airlines, His Excellency Eng. Ibrahim Al-Omar mentioned that the team is excited with the news, and is preparing itself to offer advanced services and redefine guest experience for those travelling via Saudi Arabian Airlines.
Saudia however, previously received the Four-Star rating from APEX in 2017. This year marks the 75th anniversary for Saudi Arabia’s award-winning national flag carrier. Saudia is one of the first airlines to be established in the Middle East region.
Tags: Five Star Global Airline, pandemic, Saudi tourism, Saudia Airlines
