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| MacArthur Place Inn & Spa, Sonoma |
WASHINGTON D.C. - Knowcross, the preferred service quality management platform of the finest hotels across the globe, has been chosen by MacArthur Place Hotel & Spa, Sonoma Valley, to help increase back-of-the-house efficiencies and enhance service delivery quality. The property is the latest to join Knowcross’ increasing clientele in the US.
MacArthur Place has decided utilize the advanced technology and innovation of the Knowcross platform to empower their teams to boost operational excellence and raise the level and quality of service delivered to their esteemed guests.
“With the debut of our reimagined MacArthur Place this spring, implementing Knowcross technology to our property is one of the many ways we will elevate our guest services. The platform helps our teams streamline their daily operations and not only helps in improving productivity but also allows us to deliver an enhanced experience to our guests” commented Ruben Cambero, General Manager, MacArthur Place Hotel & Spa. “Knowcross gives us the additional benefit of actively monitoring our systems and tracking our progress towards accomplishing our services and business goals.
Knowcross applications are implemented and integrated with a hotel’s property management system (PMS) in a way that assists the hotel to capture, track, investigate and effectively close service issues that have inconvenienced the guests, resulting in a significant improvement in guest satisfaction and social media ratings.
“I’m thrilled that MacArthur Place has gone ahead and implemented the Knowcross platform to attain service excellence. Knowcross is committed to help hotels function better by boosting operational efficiency that results in improved service quality. At the MacArthur Place, our team helped setup the system in a way that enables the hotel’s users across all functions and levels, to fully maximize the power of Knowcross” said Karen O’Neill, President – Americas, Knowcross.
