DUBAI, UAE - The flagship brand of Smartotels Hospitality LLC, FORM Hotel is integrating an advanced proprietary enterprise application system - HotOIL (Hotel Operational Intelligence Layer) designed and developed by Smartotels with MKG Group.
Smartotels founder and managing partner Tarek M. Daouk explains: "The hospitality industry is at a turning point. At a time when GOP margins are under stress, staying competitive in today's market is not about being 'bigger' or more renowned as a brand; it is about knowing what to offer and how to deliver value to customers. We have introduced a retail operating model into the hospitality space to create a hotel experience befitting today's novel consumer. HotOIL allows FORM Hotel to engage successfully with its hotel guests throughout the customer journey by delivering a captivating user experience both at the hotel and within the guest's digital space before, during, and after their stay."
FORM will use HotOIL integrating high-value operations workflow algorithms enabling data-driven decisions to deliver on its promise of efficiency to guests and ROI to investors; by boosting Gross Operating Profit (GOP) by up to 10%.
Gaps between service delivery and operations occur because hotels are typically equipped with multiple systems that operate autonomously. HotOIL is a system that fills these operational gaps by bridging communication flows between mutually-interacting software applications enabling data optimization, efficient workflow management, and systems agility using one central interface to pilot both the guest experience and operations.
Leading international hospitality experts, Vanguelis Panayotis, Chief Operating Officer of MKG Group added: "Years of research has culminated into the development of HotOIL, which is embedded with specific and unique algorithm codes. We took a labor-intensive operations model and dissected the service delivery chain allowing for streamlined operational output in a service-oriented architecture (SOA) framework. Being a young and vibrant hotel brand FORM is not afraid to take this game-changing technological leap to remain competitive and to keep pace with the rapidly evolving digitization of the hospitality industry. Adapting to this new market dynamic with this collaborative software positions FORM to be more profitable and able to offer a strong ROI to its stakeholders."
Daouk concluded: "There is room for new brands competing in our industry if you understand what the foundational changes are. Hospitality is not only an art, it is also a science. Technology innovation will soon become the new standard where making data-driven decisions is no longer a 'nice to have', rather a necessity. With HotOIL FORM is empowered to compete favorably and address the next generation of consumer ideals and service expectations."
FORM Hotel, the flagship brand of Smartotels, recently launched in the UAE promising novel consumers 'everything they value, nothing they don't'. A pioneering 'concept hotel' brand, the hotel will offer business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design-forward and socially-responsible environment.
