The partnership aims to integrate generative AI-powered capabilities into Amadeus’ travel and expense platform, Cytric Easy, and Microsoft 365, reshaping every aspect of corporate travel management.
Rudy Daniello, Executive Vice President, Amadeus Cytric Solutions shares his views with Travel And Tour World on how Amadeus, Microsoft, and Accenture are working to offer better corporate travel experiences.
Strategic Vision and Expertise
Amadeus is committed to enhancing global travel experiences, and this collaboration aligns with that vision. The strategic partnership leverages the combined expertise of Amadeus, Microsoft, and Accenture to develop a transformative solution. Beyond addressing trip planning and execution, the initiative aims to create a unified platform for users, seamlessly integrating interactions, collaboration, expense management, and more. Rudy Daniello, Executive Vice President, Amadeus Cytric Solutions shares his views with Travel And Tour World on how Amadeus, Microsoft, and Accenture are working to offer better corporate travel experiences.
Generative AI-Powered Travel Assistant
The generative AI-powered interactive assistant is built on Microsoft technologies, particularly the GPT models from the Azure Open AI Service. This technology empowers the assistant with natural language processing capabilities, providing users with a smart and lifelike conversational experience. The assistant excels in understanding queries, generating human-like responses, and assisting users throughout their travel journey—from planning to post-trip experiences.
Microsoft 365 Integration
Microsoft 365 and Teams play a pivotal role in the collaboration, enabling effective collaboration, prompt information access, and task automation within the familiar Microsoft environment. This integration ensures a seamless experience for corporate travelers, allowing them to manage travel-related tasks directly within the Microsoft 365 workspace, eliminating the need to toggle between multiple platforms.
Cytric Easy Plugin for Microsoft 365 Copilot
The Cytric Easy plugin for Microsoft 365 Copilot is designed to enhance the travel booking experience for corporate travelers. Integrated with Microsoft 365 tools like Outlook and Teams, the plugin offers a sophisticated workflow with natural language prompts. It eliminates the complexities associated with traditional travel booking platforms, providing a user-friendly and conversational experience. Notably, the plugin interprets email conversations and generates travel itineraries, streamlining communication between travelers and managers.
Transformation and Responsible AI
This collaboration contributes to the transformation of business travel by offering smart recommendations, streamlining booking processes, and providing real-time personalized assistance. Insights gained from the solution enhance decision-making processes and boost efficiency. The partners prioritize responsible AI usage, implementing the Generative AI Workplace Policy and adhering to Amadeus’ AI Ethics Principles. Proactive compliance with emerging regulations, such as the EU AI Act, demonstrates their commitment to ethical and transparent AI practices.
The collaboration between Amadeus, Microsoft, and Accenture is poised to redefine corporate travel, offering a seamless, efficient, and responsible AI-powered experience for all travellers.
Tags: Amadeus, travel technology, Rudy Daniello, Amadeus Cytric Solutions, Microsoft 365, Intelligence (AI) solutions
