ESA has worked with HotelKey for its property management system (PMS) since 2018, and for the HotelKey Call Center Module (Find & Reserve) since 2020. HotelKey’s next-generation cloud-based CRS product includes direct connectivity to leading OTAs and GDS systems, a call center module, integration with channel managers and seamless integration with the HotelKey PMS, according to the company.
“We are excited to further expand our relationship with Extend Stay America,” said Aditya Thyagarajan, cofounder/president, HotelKey. “ESA has an unwavering commitment to innovation and adoption of next-gen solutions. The new agreement is not only further validation of that commitment but also brings HotelKey one step closer to our vision—helping enterprises across the hotel industry implement full-stack solutions that support owners and franchisees and hotel managers to effectively manage their properties from anywhere.”
John Laplante, chief information officer, ESA, said, “We are pleased to continue working with HotelKey, with the addition of its CRS product. HotelKey has helped enable innovation of our tech platforms and further provides strategic value to our business.”
The addition of the HotelKey CRS brings ESA even deeper, more comprehensive operational benefits from a suite of integrated software solutions that are helping more than 4,000 hotels worldwide to streamline operations and costs, the company reports. HotelKey and ESA will work closely together to implement the CRS system across its portfolio of hotels with the goal of converting all hotels by the end of 2023.
Tags: Aditya Thyagarajan, Extended Stay America (ESA), HotelKey, John Laplante
