In 2023, it’s expected that new technologies including chatbots, cybersecurity, mobile check-in, and robot-assisted service would supersede their current level of use. The hotel management and service system will be safeguarded and updated to reflect the current situation. Technology is playing an increasingly important role in everything from optimising hotel operations to enhancing the guest experience. Here is our guide compiling the top industry trends of 2023.
Efficient energy management
Since the tourism sector generates a great deal of emissions, both travellers and hotel owners are seeking ways to reduce their carbon footprints. Hotels are using a range of environmentally friendly measures, including setting up solar panels on the property, switching to energy-efficient lighting, utilising energy management systems, and utilising thermal heat pumps. The deployment of advanced ML algorithms that can track thermodynamic changes, outdoor weather conditions, and sensors that record energy control has made the move towards smarter energy management conceivable.
Smart rooms
The moment guests enter the hotel room, technology takes over totally. Every request a visitor makes is instantly routed to the appropriate team member thanks to technology. This entails having strong Wi-Fi, a smart TV, access to their preferred streaming services, etc. This furthermore, promotes accountability and transparency while getting rid of the element of speculation. This enables hoteliers to handle more requests in less time and provides upsell without extra work, thus boosting hotel income.
Check-in automation, digital communication
For their own protection and that of others affected by the COVID-19 pandemic, most people avoid social interaction now. The automatic check-in feature is another essential breakthrough for the hospitality sector. Contactless payment, which uses wireless technology to complete payments, is another emerging technology trend in the hospitality sector. Employing chatbots or similar tools facilitate guests in communicating with hoteliers. Hotel chatbots either automatically react to frequently asked queries or utilise filters to route the inquiry to the proper department for a response.
Cloud computing
Recently, there has been a shift toward cloud computing, and for the better: hotels are increasingly choosing cloud-based software that allows their staff to access it from any web browser and ensures that it is constantly up to date. The cloud is the way of the future of commerce because it provides flexibility and effectiveness that conventional methods do not. Without cloud technology, your hotel is at a distinct disadvantage and unable to quickly implement new technologies to stay up with the market. Real-time updates across all channels are made possible by the cloud, which also makes it simpler, more cost-effective, and efficient to integrate new technologies into your hotel’s IT stack.
Mullet travelling
Coined by Wall Street Journal editor Jacob Passy and promoted by Hotel News Now Editor Stephanie Ricca, this is a new term for “bleisure”. For many industries, using remote offices has become standard practice. Vacation rentals are now completely mainstream and no longer a specialist industry. Websites like Airbnb and Vrbo, which at first served a relatively small portion of vacation rental enthusiasts compared to industry giants like Expedia and Booking.com, have soared in popularity. Due to the volume and value of the traffic, hotels are even experimenting with listings on these websites.
Mobile keys
It goes without saying that everyone has lost their stuff in hotels at some point in their lives. The figures may even be significantly higher when it comes to little items like cards or keys. Smart keys when included in the programme, however, make it simple to eliminate that headache. Visitor’s rooms are easily accessible with these keys. To give the customer the ideal experience, hotel technology incorporates a variety of options like restaurant reservations, bill payment for errands, and reminders for particular preferences.
The hotel industry’s use of technology has already shaped our culture now, so other sectors of the economy now need to keep up. Examine the guest experience at your hotel to identify the points of contention and the activities that consume the majority of the time spent by your staff. Then you may make a list of all the tools you’ll need to make your journey more effortless.
Tags: chatbots, cybersecurity, Hotel, mobile check-in, Tech trends
