Regal Hospitality initially sought to eliminate inefficiencies caused by using Excel spreadsheets, including its representing a substantial drain on employee time and the need to verify the accuracy of business performance reports. After researching several BI solution providers, the hotel management company selected ProfitSword due to the company’s ability to integrate seamlessly with all of the various systems in use by Regal’s properties. This advantage ensures that both hotel employees and corporate leadership can effortlessly access analytics in real-time, including GSS scores and STR reports. Regal’s teams can further minimize the time needed to analyze data by setting up customized reports reflecting performance for an employee’s specific areas of responsibility, and that can be scheduled to be automatically generated on a pre-set basis.
“From each of our various property departments all the way up to the corporate level, ProfitSword serves as a single source of data where all of the information that we need to run a more efficient, profitable and successful hospitality business is always at our fingertips," said Chuck Groger, Chief Revenue Officer at Regal Hospitality. “The company’s ability to flawlessly integrate with different data-generating systems is why we initially selected them, but the real benefit for us is that it also allows us to go into granular detail and organize information in a way that is easily digestible for specific projects or needs. This combined with the ability to share notes in real-time with other staff members ensures that our teams waste no time in identifying opportunities for revenue growth, maintaining high rates of guest satisfaction and making sure that sales goals continue to be met.”
Using ProfitSword’s sales module, Regal Hospitality can also effortlessly monitor the performance of each of its individual sales team members. This advantage ensures that progress towards achieving specific sales goals can be viewed in real-time, providing the opportunity to identify employees who may require additional training to boost results.
“ProfitSword touches all bases when it comes to a hotelier’s business intelligence needs and their commitment to offering a flexible solution that can be tailored to a company’s specific data requirements really sets them apart from competing providers,” said Vijay Phatak, President and COO at Regal Hospitality. “The possibilities to create greater efficiencies are virtually limitless thanks to the solution’s compatibility with many third-party software vendors. We look forward to seeing how such future integrations can boost our ability to further streamline operations, increase revenue and provide employees with more time to focus on the immediate needs of their guests.”
In addition to offering hassle-free integration with a hotel’s sales software, ProfitSword can also integrate with the industry’s leading labor resource and payroll management systems. For example, Regal Hospitality is set to leverage ProfitSword’s strategic partnership with Hotel Effectiveness, hospitality’s leading provider of labor management software. The integration will allow Regal Hospitality to identify the most efficient allocation of staff members to ensure that high-traffic departments are sufficiently staffed, while eliminating any unnecessary costs as a result of overstaffing. Regal Hospitality is further working towards integrating ProfitSword with its inventory management operations. This will ultimately provide hotel staff with the ability to instantly determine how much of an item remains in stock and through ProfitSword’s forecasting abilities, can identify if an item needs to be replenished to meet upcoming demand before low inventory levels affect guest experiences.
“With the sheer mass of data that a hotel generates in just one day, hospitality professionals need a solution that can serve as a single, user-friendly source to instantly access such information and we are honored that Regal Hospitality sees the value that we can provide in solving this crucial challenge,” said Paul Bennie, Director of Business Development at ProfitSword. “We are extremely pleased to hear that the hotel management company is already encountering multiple enhanced efficiencies, and look forward to seeing them leverage our solution, even more, to grow their business and expand its market share.”
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