The AQMS leverages Internet of Things (IoT) technology to accurately count the number of people in a certain area; proactively monitor congestion and overcrowding; and alert ground staff for necessary intervention to reinforce and comply to service level standards and Standard Operating Procedures (SOP).
As such, the AQMS also acts as the airport’s latest preventive measure in combating the COVID-19 pandemic by enabling safe physical distancing and complying to the new norms.
As part of Malaysia Airports’ – operator of Kuala Lumpur International Airport – Airports 4.0 transformation, the data on the wait times from the AQMS will be integrated into Kuala Lumpur Airport’s Flight Information Display Screens (FIDS) and ‘MYAirports’ mobile app at a later stage in order to allow passengers to plan their journey at the airport better.
The first phase of the AQMS has been completed for all security screening checkpoints, including the boarding gates. The system will be implemented at all critical touchpoints, and the subsequent phase that is currently in progress for check-in, immigration and customs is set to be complete by June 2021.
Chief Executive Officer of Malaysia Airports, Dato’ MohdShukrieMohd Salleh, said: “With the digital technology in place, we will transform airport processes into more efficient services that will better serve our passengers in terms of safety and convenience. The AQMS will take away the stress of long wait times and ensure effective physical distancing at all major touchpoints. For the airport, the AQMS fits both our aspiration in fighting the pandemic and our ongoing Airports 4.0 transformation.”
