NEW YORK - Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year's HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, as well as BeyondTV, an industry leading platform that caters to preferences for streaming online content and enhanced convenience via voice controlled activation.
BeyondTV pioneered the ability to wirelessly cast personal content to guestroom televisions, including subscriptions to online streaming services, social media accounts or personal photos and videos. Now through a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV has evolved to further enhance guest convenience and satisfaction by allowing users to control guestroom amenities using only their voice. When paired with Amazon's Alexa, BeyondTV's voice control features include the ability for guests to control virtually all television functions without the need for a remote control. Additional guestroom amenities that can be managed via a guest's voice include lighting, thermostats and drapes. Via its cloud-based integration with Volara, BeyondTV further provides guests with the ability to use voice control as a faster and more convenient means of ordering amenities, such as room service, as well as the ability to instantly locate hotel information, such as details on restaurant hours.
Also recognized for providing hoteliers with the potential to increase in-room revenue, BeyondTV allows guests to request services, make purchases and review their bill via the guestroom television screen. Those attending HX will have the opportunity to not only demonstrate these features, but will also see how the new ability to upload customized videos can further enhance revenue-earning potential. Such videos can be configured to play when a guest first enters a guestroom or when a television has been left idle for a pre-determined length of time, with examples of content that can include ongoing promotions, available amenities or details on other properties owned by the hotel brand.
"With advances in consumer technology rapidly altering the way that today's guests interact with the world around them, it has become an absolute necessity for hoteliers to adapt their services in a manner that reflects the preference for instant and personalized service," says Gary Patrick, CEO of Hotel Internet Services. "We are proud to be able to showcase how innovations such as voice and enhanced online connectivity are serving as an effective means for hoteliers to re-engage with their guests in a manner that more effectively communicates details on services that are available."
HIS booth representatives will also be on hand at HX 2018 to demonstrate how a secure and high-speed guest internet connection is not mutually exclusive to affordability or existing structural limitations. Attendees will also be able to learn about the HIS Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of internet performance at all times. Dashboard features include the ability to view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property's network; thus, maximizing the potential to consistently deliver the highest quality in resident Internet service and maintain complete satisfaction.
