It has been a dozen years since Porter Airlines introduced a distinct aviation concept to travellers. Emphasizing refined service offerings, including complimentary in-flight amenities, and developing its main base at the uniquely-located Billy Bishop Toronto City Airport, Porter has created a sophisticated brand appealing to a range of business and leisure flyers.
In the last year, the airline invested in people and infrastructure aimed at supporting its ongoing mission to provide competitive and affordable travel options.
This includes a new aircraft maintenance base in Sudbury to perform rotating overnight work on Porter’s fleet of 29 Bombardier Q400s. In Thunder Bay, Porter opened the first crew base for pilots and flight attendants in Northern Ontario among large commercially-schedule airlines. These crewmembers begin and end their flying schedules in Thunder Bay, providing additional resources in support of local flights. Approximately 40 well-paying jobs have been introduced to date across both communities through these investments.
“Porter has developed a loyal following based on our willingness to do things differently,” said Robert Deluce, president and CEO of Porter Airlines. “I want to recognize our entire team for contributing to a culture that values passion, perseverance and treating people with respect. This is what attracts customers and creates bonds among our team.”
Partners at Billy Bishop Airport are making their own investments to improve the customer experience. PortsToronto, the airport’s owner and operator, completed a multi-year airfield modernization program, including a resurfaced main runway and updated infrastructure. Nieuport Aviation, the airport terminal operator, recently upgraded the passenger lounges by adding more space, seating and a range of restaurant and retail locations. These improvements, seen and unseen by passengers, introduce new levels of efficiency and service to the airport.
Porter flies to regional locations in eastern Canada and the U.S., including high-frequency business routes between Toronto and Ottawa, Montreal and New York, plus appealing leisure markets in Florida, South Carolina and Quebec. Its vacations division, Porter Escapes, offers travel packages across its route map with accommodations and attractions.
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