British Airways has cancelled more than 2000 tickets of all the passengers who managed to buy cheap flights after a glitch on the airline’s booking system.
A lion’s proportion of customers bought heavily reduced fares, many to Tel Aviv, including a £167 ($A298) return ticket, from third-party agents, but British Airlines voided the tickets when it discovered the wrong fares had been published.
Ash Dubbay, from London, paid £195 through agent Travel Up for return flights to the Israeli city, but now has to pay as much as £1,000.
A spot-check on flight comparison website Skyscanner for travel next month shows return flights to Tel Aviv costing from £307 with Easyjet, £567 with Turkish Airlines and £1,144 with British Airways. On the BA website, flights start from £351 return in the summer and £291 later in the year.
British Airways has apologised for cancelling the tickets and offered full refunds and a £100 voucher.
The customers are very much disappointed for this cancellation.
