FlightStats,
the global leader in flight and airport information services,
announced the winners of the FlightStats 2012 On-time
Performance Service
Awards.
The
OPS Awards
program recognizes airlines around the world
that achieve sustained operational excellence. Airlines are
recognized for delivering the highest percentage of flights to their
arrival gates within 15 minutes of the scheduled arrival time.
In
2012, FlightStats sought to offer a variety of unique ways to look at
performance and service. Airlines compete via rewards and loyalty
programs, service, routes, price and ultimately on-time performance.
By looking at Lowest Global Cancellations we highlight those
companies that are least likely to cancel a flight. This year's look
at Airline Alliances showcases the cumulative on-time performance
by all
the airlines affiliated with the alliance.
FlightStats
continues to develop relationships and data agreements with key
industry partners resulting in an ever-increasing level of flight
status data coverage worldwide. "We have now reached a very high
level of data coverage in most geographical regions allowing us to
increase the coverage threshold required for an airline to be
considered for an award to 90% for most award categories," says
Jeff Kennedy, the company's co-founder and president. "Our
increased data coverage also enabled us to evaluate and recognize
airlines in several new regions spanning the globe."
This
is the third year in the history of the awards for Japan
Airlines (JAL) to take the top spot. Not only
have they won two previous times in the Major International Airlines
but they also have been in the top five since the awards began in
2009.
"Achieving
the sustained operational excellence necessary to be honored by the
FlightStats On-time PerformanceService Awards requires a focused
effort from all employees," says JAL's Yoshiki Minami. "Striving
for on-time excellence is much more than simply winning an award. It
is a reflection of our commitment to providing a world-class
traveling experience for our customers globally."
The
winners are as follows:
Major
International Airlines
The
Major International Airlines category includes airlines that fly a
significant number of trans-oceanic or international flights spanning
at least three continents with at least 30,000 flights operated
annually.
Winner
- Japan Airlines - 90.35% On-time
The
other 4 Finalists are:
·
Air New Zealand
· All
Nippon Airways
·
KLM Royal Dutch Airlines
·
Scandinavian Airlines
Lowest
Global Cancellations - New
Lowest
Cancellation Rate Among Global Airlines (as defined by the Major
International Airlines category).
The
other 4 Finalists are:
·
El Al Airlines
·
Emirates
·
Finnair
·
Singapore Airlines
North
America Major Airlines
The
North America Major Airlines category includes airlines based in
North America and operating at least 30,000 scheduled flights
annually within North America.
Winner
- Alaska Airlines - 87.26% On-time
The
other 4 Finalists are:
·
Airtran Airways
·
Jetblue Airways
·
US Airways
North
American Regional Airlines
The
North American Regional Airlines category is comprised of airlines
based in North America with service concentrated in certain regions,
states and provinces in North America or serving a limited number of
cities and operating at least 20,000 scheduled flights annually.
The
other 4 Finalists are:
·
Compass Airlines (operating as Delta Connection)
·
Executive Airlines (operating as American Eagle)
·
Horizon Air
·
Mesa Airlines (operates as United Express, US Airways Express and as
the low-cost inter-island services go! in Hawaii)
Europe
Major Airlines
The
Europe Major Airlines category includes airlines based in Europe and
operating at least 30,000 scheduled flights annually within Europe.
The
other 4 Finalists are:
·
Aer Lingus
·
Finnair
·
KLM Royal Dutch Airlines
·
Scandinavian Airlines
Europe
Regional Airlines
The
Europe Regional Airlines category is comprised of airlines based in
Europe with service concentrated within a limited region of Europe or
serving a limited number of cities and operating at least 20,000
scheduled flights annually.
The
other 4 Finalists are:
·
Brit Air
·
KLM Cityhopper
·
Regional Compagnie Aerienne
·
Tyrolean Airways
Asia
Major Airlines
The
Asia Major Airlines category is comprised of airlines based in Asia
and operating at least 30,000 scheduled flights annually within Asia.
Winner
- Japan Airlines - 90.35% On-time
The
other 4 Finalists are:
· All
Nippon Airways
·
Korean Air
·
Malaysia Airlines
·
Singapore Airlines
Asia
Regional Airlines
The
Asia Regional Airlines category is comprised of airlines based in
Asia with service concentrated within a limited region of Asia or
serving a limited number of cities and operating at least 20,000
scheduled flights annually.
Winner
- J-Air - 92.85% On-time
The
other 4 Finalists are:
·
ANA Wings
·
JAL Express
·
Japan Air Commuter
·
Japan Transocean Air
Middle
East & African Major Airlines - New
The
Middle East & Africa Major Airlines category includes airlines
based in the Middle East & Africa and operating at least 30,000
scheduled flights annually within the Middle East and Africa.
*Flight
status coverage threshold set at 80%.
Winner
- South African Airways - 91.17% On-time
The
other 4 Finalists are:
·
Etihad Airways
·
Gulf Air Company
·
Qatar Airways
Pacific
Major Airlines - New
The
Pacific Major Airlines category includes airlines based in the
Pacific and operating at least 30,000 scheduled flights annually
within the Pacific.
Winner
- Air New Zealand - 87.76% On-time
The
other 3 Finalists are:
·
Jetstar Airways
·
Qantas Airways
·
Virgin Blue Airlines
South
America Major Airlines - New
The
South America Major Airlines category includes airlines based in
South America and operating at least 30,000 scheduled flights
annually within South America.
*Flight
status coverage threshold set at 75%
Winner
- Azul - Linhas Aéreas Brasileiras - 80.04% On-time
The
other 4 Finalists are:
·
Copa Airlines
·
Gol Linhas Aéreas Inteligentes
·
LAN Perú
·
TAM Linhas Aéreas
Airline
Alliance - New
Alliances
provide a network of connectivity and convenience for international
passengers and international packages. Alliances also provide
convenient marketing branding to facilitate travelers making
inter-airline codeshare connections within countries. This award
evaluates the cumulative on-time performance of all the
airlines that operate within each of the three airline alliances
- SkyTeam Alliance, Star Alliance and oneworld Alliance.
Winner
- oneworld Alliance - 79.55% On-time
The
other Finalists are:
·
SkyTeam Alliance
·
Star Alliance
Network
- Global Airlines
The
Network - Global Airlines category is comprised of airlines that fly
a significant number of trans-oceanic or international flights
spanning at least three continents with at least 30,000 flights
operated annually and is inclusive of all code-share flights operated
by other airlines (this includes airlines that are wholly owned
subsidiaries or those that are operating flights based on
contract/lease agreements on behalf of the airline
marketing the flight).
Winner
- All Nippon Airways - 85.46% On-time
The
other 4 Finalists are:
·
Alitalia - Compagnia Aerea Italiana
· Delta
Air Lines
· Japan
Airlines
·
Scandinavian Airlines
