Passengers whose flights are delayed or cancelled are entitled to assistance from the airline such as food, drinks and accommodation where necessary. In addition, passengers whose flights have been cancelled at short notice or arrive three hours or more later than scheduled are also entitled to claim for compensation – unless the delay or cancellation was outside of the airline’s control.
A CAA spokesperson said, “These regulations are in place to protect people when things go wrong with their flights. Anyone with concerns that they are not being treated correctly by their airline can contact the CAA for advice or to make a complaint.”
Information on your rights during delays and cancellations, including advice on how to make a claim for compensation to your airline is available for free atwww.caa.co.uk/passengers.
