Due to a cyberattack against Collins Aerospace, the American service provider for check-in and boarding systems, only manual check-in and boarding are possible at Brussels Airport, as at several other European airports.
On Saturday 20 September, this led to the cancellation of 25 departing flights (out of 234), and on Sunday 21 September, 50 scheduled departures (out of 257) were canceled in order to avoid long queues and late cancellations.
Thanks to these cancellations and the redistribution of flights through planned delays, the deployment of additional staff by the various airport partners, and the fact that self bag drop and online check-in are still operational, the airport and its partners have managed to maintain 85% of scheduled departures.
Cancellations and delays are also expected on Monday 22 September
Brussels Airport has asked airlines to also cancel half of the departing flights scheduled for Monday 22 September, as because Collins Aerospace is not yet able to deliver a new secure version of the check-in system.
We advise passengers with a flight to check the status of their flight before coming to the airport and to only come to the airport if their flight has been confirmed.
If you have a flight, we ask you to arrive at the airport on time (2 hours in advance for Schengen flights/3 hours in advance for flights outside the Schengen zone) and to keep following the airport's information channels for updates.
We regret the impact of this cyber issue at our external service provider on our passengers.
