95 corporate travel professionals responded to Business Travel Show Europe’s annual buyer survey. On the upside, 59% of respondents are happy with their TMCs, slightly higher than voting at the most recent ITM conference, which claimed just 50% of attendees thought TMCs were fit for the future.
Respondents were also asked, ‘What do you think about TMC consolidation?’
- 52%: It will reduce competition and be bad for buyers.
- 32%: It will make the market more competitive and be good for buyers.
- 16%: Don’t know.
Business Travel Show Europe marketing director Jonathan Carter-Chapman said: “Cost is very much still king among corporates – they need to know their TMC can optimise ROI from their budgets, deliver the best supplier rates and value adds, all while providing a tech stack that helps them achieve sustainability targets, reduce compliance and leakage, and keep their travellers safe.
“So, it’s not surprising corporates are keeping a keen eye on the market and reassessing who they are currently partnering with. For those who are looking to appoint or change their TMC this year, we have three TMC-focused sessions on this year’s Business Travel Show Europe conference programme, which will prove insightful – two hosted by the BTN Academy – as well as many of the leading TMCs in Europe, including AMEX GBT, CTM, BCD Travel, FCM, Direct ATPI, Clarity, CWT, Gray Dawes, Navan, Reed & Mackay and more, exhibiting at the show across two days.”
Business Travel News Europe publishes 29th edition of Europe’s Leading TMCs
Also published is Business Travel News Europe’s 29th annual guide to ‘Europe’s Leading TMCs’, featuring more than 120 travel management companies from across the continent. There was little change among the five largest TMCs operating in Europe, but there was plenty of movement further down the rankings as well as new entries.
The top five in Europe are:
- American Express Global Business Travel
- BCD Travel
- CWT
- FCM Travel
- Navan Group
Andy Hoskins, Business Travel News Europe Editor in Chief: “Now in its 29th year, Europe’s Leading TMCs is an indispensable reference point for the business travel industry. It offers unparalleled insight into the continent’s top agencies and the changing dynamics of the travel management sector. Whether you’re a travel buyer assessing your options or a supplier tracking the market, this trusted annual guide continues to set the standard.”
Mark Frary, editor of Business Travel News Europe’s Leading TMCs ranking, said: “The 2025 Leading TMCs contains more information about the largest number of travel management companies across Europe than ever before. Our research for this must-read resource for travel managers and others in the business travel sector shows TMCs are growing fast, investing heavily in technology, particularly artificial intelligence, and recognise the importance of a greater focus on corporate customers.”
TMC sessions from BTN Academy at Business Travel Show Europe include:
- BTN Academy: Structuring a managed travel programme
The basic building blocks for creating a travel programme are covered in this essential session. Understand how to align travel processes and policies with your organisation’s strategic goals and culture and much else besides, including whether to operate globally, regionally or nationally, and which tasks to outsource and which to keep in-house.
– Steve Cuddy, Head of Fleet & Travel – Close Brothers
– Karen Lopez, Head of Account Management – CTM
- BTN Academy: Selecting a travel management company and online booking tool
Selecting the right TMC and online booking tool are critical decisions that shape the efficiency and success of a managed travel programme. This session gives you best practices for sourcing and selecting a TMC to align with organisational culture and goals, while also exploring what opportunities and challenges to look out for when choosing an OBT.
- Adriana Menéndez-Huerta, Senior Category Manager Procurement, Corporate Services – IFF
- Andy Menkes, Founder & CEO – Partnership Travel Consulting
- Carol Randall, Senior VP UK/EMEA – Partnership Travel Consulting
What do we want from our TMC, and are we getting it?
Consolidation, new distribution channels, disruptive competition ‘ a blizzard of change is sweeping across travel management companies as BTN Europe launches its Europe’s Leading TMCs 2025 report. Through all this transformation are they keeping up with the evolving needs of their corporate clients? And how should travel managers stress-test the fitness of their existing TMC relationship or improve the way they look for a new one?
- Michael Baker, Executive Editor – The BTN Group
- Gehan Colliander, Global Head of Travel – BCG
- Paulina Möller, Group Travel Leader – Ingka Group (IKEA)
- Clive Wratten, Chief Executive – The Business Travel Association
- Karen Hutchings, Founder – Cobb & Hutch Consulting
Business Travel Show Europe returns to ExCeL London from 25-26 June 2025 and will run alongside TravelTech Show and The Meetings Show to bring together over 700 qualified buyers and 200 exhibitors for high-level, in-person networking and a premium conference programme.
* 95 corporate travel and procurement professionals, EAs and PAs polled in March 2025. 79% of these were travel managers, 16% in procurement, 5% EAs/PAs. The geographical split was UK – 43%, Europe – 57%.
Tags: Andy Hoskins, Business Travel Show Europe, Excel London
