LONDON – KNOWCROSS, a global leader in providing software solutions for hospitality operations, is the preferred choice of a number of Anantara properties, who have opted for KNOW Glitch to help them effectively manage guest complaints.
The Anantara hotels that have opted for KNOW Glitch include Anantara Mai Khao Phuket Villas (Thailand), Anantara Kihavah Maldives Villas (Maldives), Anantara Layan Phuket Resort (Thailand), Banana Island Resort Doha by Anantara (Qatar) and Anantara The Palm Dubai Resort (UAE).
At all these hotels, KNOW Glitch has been seamlessly integrated with the hotel’s Property Management System in a way that assists the hotel to capture, track, investigate and effectively close service issues that have inconvenienced the guests, resulting in a significant improvement in guest satisfaction and social media ratings.
“The Anantara brand is known for its exceptional guest service. This makes it imperative for them to have systems and processes that kick in when a guest is dissatisfied or disappointed. For instance, if I were unhappy with my breakfast and reported it to the manager, the Front Office executive checking me out would apologize for the inconvenience and perhaps offer me a free airport drop in a hotel limo. This is enabled by KNOW Glitch. It’s an easy to use tool that ensures service recovery and drives guest satisfaction scores” said Sachin Moudgil, VP (Asia) at Knowcross.
KNOW Glitch also helps these hotels in reducing expenses on rebates that are sometimes offered to guests. Through its data analysis tools, it further enables the hotels to redesign and redefine internal processes and staff training requirements.
Tags: KNOWCROSS
