Customers
will have a quick and easy way to rate DTI's service and travel
insurance policies by awarding up to 5 stars in a few simple clicks.
Feefo
shows feedback from genuine customers so that:
• Travellers
can read what other customers say before choosing the single-trip,
annual or ski insurance policy that suits them best.
• Comments
will help Direct Travel Insurance improve its service and respond to
travellers' needs (such as when the company introduced its free
Talking Nurses line and natural disaster cover.)
• DTI
can reply quickly if necessary and resolve any problems.
Customers
will be able to leave their star rating and a few words of comment in
just 15 seconds. They can also share their review with their friends
on Facebook. All comments are posted online immediately and not
edited or changed in any way.
Finding
out what travellers like or what Direct Travel could do better will
mean the company provides the best in customer care.
Direct
Travel Insurance offers single-trip travel insurance, annual
multi-trip travel insurance, backpacker and winter sports insurance
with levels of cover to suit every budget. Customers are covered in
case of medical emergency, loss or theft of belongings and for delays
and cancellations depending on the cover level selected.
Benefit-packed
policies covering over a 100 sports and activities at no extra
charge, pre-existing medical conditions, a 24-hour emergency helpline
and a free Talking Nurses health-advice service have already won
awards for DTI, such as best winter sports insurer at the 2012 World
Snow Awards and a 5-star rating from financial research company
Defaqto.
