Driftwood, an existing customer of Flywire’s solutions for payments, signatures and authorizations, is rolling out enhanced payments capabilities to further streamline guest transactions and back-office operations.
The management company had already been benefiting from payments, authorization and e-signature solutions—part of Flywire’s portfolio of hospitality solutions—which allowed the firm to accelerate its sales cycle across locations by enabling guests to sign contracts and submit deposits securely from any device, often resulting in a 90% faster turnaround time. To support its growing portfolio and elevate the guest experience, Driftwood modernized its payments infrastructure, replacing outdated manual workflows—including the scanning and emailing of sensitive data—with a secure, scalable solution. In particular, it needed a platform that could accept and process a variety of payment types—especially ACH payments—which help them slim down their fees and reduce hidden costs.
Driftwood selected Flywire for its global payment capabilities, which not only help eliminate hidden costs but also give guests a seamless experience. With the rollout of additional Flywire’s payments offerings, Driftwood properties will now be able to:
- Guarantee payment by requesting it alongside an e-signature.
- Implement a lower-risk method for processing cards.
- Accept ACH payments, which cost significantly less to process than credit cards and are less risky than sharing wire instructions.
These new payment solutions, combined with existing features like secure online portals, fraud prevention, multi-currency support and automated reminders, are poised to enhance efficiency and the guest experience across Driftwood’s properties, according to Flywire. In just five months, Flywire’s solutions have already reduced payment processing costs by nearly 30% across 10 Driftwood properties.
“Flywire’s comprehensive travel and hospitality solutions have really up-leveled our operations,” said Carol Davies, SVP, commercial strategy, Driftwood. “They’ve helped us significantly reduce turnaround time for both payments and contract signatures, while simultaneously lowering the burden of reconciliation and manual data entry. The platform also helps us reduce chargebacks and fosters improved transparency between our sales and finance teams. This technology allows us to operate more efficiently and deliver the elevated, seamless service our guests expect.”
Colin Smyth, SVP/GM, travel, Flywire, “The demands of the hospitality industry are constantly evolving, requiring sophisticated solutions that go beyond basic payment processing to truly embed within and optimize a hotel’s operational workflow. Our hospitality solutions are designed specifically to meet these needs, offering a unified, secure platform for contracts, authorizations and payments. By expanding their use of Flywire’s technology, Driftwood is strategically investing in a best-in-class technology that simplifies complex transactions, elevates the guest journey and drives tangible efficiencies for their staff.”
Tags: Colin Smyth, Flywire Carol Davies, Driftwood hospitality solutions
