Alexandria, VA; April 9, 2026 – The American Society of Travel Advisors (ASTA) today announced that it has helped recover more than $20,000 in unpaid hotel commissions for travel advisors through its Report a Hotel tool, marking another milestone in the organization’s effort to improve hotel payment practices and hold suppliers accountable.
The recovery total reflects continued momentum since ASTA launched the initiative late last year to help advisors report delayed or unpaid commissions, identify recurring issues and pursue resolution through direct outreach, advocacy and public accountability measures, including ASTA’s member-only Hotel Watch List.
As participation in the Report a Hotel tool continues to grow, ASTA remains focused on its 2026 goal of recovering $100,000 in unpaid hotel commissions and driving broader industry awareness around the importance of timely commission payments.
“Crossing the $20,000 mark is an important milestone, but it is also a sign of how much work remains,” said Zane Kerby, ASTA President and CEO. “Travel advisors should not have to spend valuable time chasing compensation they have already earned. This progress shows that when advisors report these issues and ASTA is able to apply pressure, results follow. We want hotels to understand that paying commissions on time is not optional. It is a basic obligation.”
ASTA’s commission recovery initiative is designed to give advisors a structured way to surface problems that too often go unresolved individually. By centralizing reports through the Report a Hotel tool and tracking complaint patterns, ASTA is able to intervene more effectively and push for fair treatment on behalf of its members.
“Every unpaid commission case tells us something, not just about one transaction, but about whether a supplier has a broader compliance problem,” said Peter Lobasso, ASTA Senior Vice President and General Counsel. “The fact that we have now surpassed $20,000 in recoveries demonstrates that this process is working. It also reinforces why transparency and documentation matter. When advisors report these issues through the Report a Hotel tool, it gives ASTA the ability to identify patterns, engage suppliers directly and pursue meaningful resolution.”
ASTA leaders say the growing recovery total reflects increasing advisor engagement and a stronger industry message that commission payment practices must improve.
“This momentum matters because it shows advisors that speaking up gets results,” said Michael Schottey, ASTA Vice President of Membership, Marketing and Communications. “Each recovery helps an individual advisor, but it also strengthens the larger effort to create better behavior across the hotel industry. As more advisors participate in the Report a Hotel tool, we increase visibility, expand accountability and build even more pressure for suppliers to do the right thing.”
ASTA encourages all travel advisor members experiencing hotel commission payment issues to use the Report a Hotel tool. The organization expects both the amount of commissions recovered and advisor participation to continue rising throughout the year.
The Report a Hotel tool and Hotel Watch List are available exclusively to ASTA travel advisor members.
