The new centre is the ninth SCC globally and is positioned at one of the alliance’s busiest transfer hubs in North America, where more than 350,000 passengers connect annually between member airlines.
The facility is designed to assist passengers with tight connections between two Star Alliance flights. Using specialised systems, the centre proactively identifies travellers at risk of missing onward connections due to delays and coordinates support to expedite their transfer through the airport.
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, Vice President Customer Experience at Star Alliance. “At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for – delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”
Behind the operational model, teams from member airlines collaborate to monitor transfer windows in real time. Dedicated agents track incoming flights, meet passengers at arrival gates when required, and guide them efficiently to their next departure, supporting both passenger and baggage connections.
Star Alliance has operated connection centres for more than a decade across major international hubs. In addition to Los Angeles, similar facilities are located in Brussels, Chicago, Frankfurt and Toronto, while baggage-focused centres operate in Houston, Newark, Washington Dulles and San Francisco.
A total of 16 Star Alliance member airlines currently serve Los Angeles, including Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Collectively, they operate more than 2,000 weekly flights from LAX to over 80 destinations in more than 20 countries.
Tags: Ambar Franco, Star Alliance Los Angeles International Airport (LAX)
