Through its partnership with TCS, SkyTeam has embedded technology at the core of its strategy, products and services. Together, the two organizations have co-created a range of industry-first digital solutions that deliver a smarter, more integrated travel experience across SkyTeam’s global network of 18 member airlines.
Key successes of the partnership include:
SkyTeam’s Digital Spine – A scalable, technical backbone that connects member airline global distribution systems and supports all digital solutions.
Seamless check-in – Enabling travelers to check in for multi-airline itineraries through their preferred airline app or website.
Loyalty program integration – Development of core loyalty applications including Auto Accrual, Elite Customer Recognition and Retro-Crediting to recognize and reward customers.
Lounge Access Management System – Streamlining lounge entry through real-time verification of passenger eligibility.
Customer-facing tools – Interactive digital tools like the Carry-on Calculator and Loyalty Benefits Calculator that enhance traveler experience and support loyalty engagement.
