The award is given based on objective passenger surveys conducted by Skytrax, an international organisation that evaluates airline service.The title of Best Airline in Eastern Europe confirms operational excellence, building passenger trust and solidifying LOT Polish Airlines’ position as the leader in our region.LOT Polish Airlines has been named Best Airline in Eastern Europe at the 2025 Skytrax World Airline Awards. Poland’s national carrier received the prize on 17 June 2025 during an awards ceremony held at the Air and Space Museum, as part of the 2025 Paris Air Show. The awards are organised by Skytrax, an international organisation that assesses airline industry standards, and which has long been dedicated to raising passenger service quality in airlines and airports worldwide.
Dorota Dmuchowska, Chief Operating Officer and Robert Ludera, LOT Polish Airlines' Registered Representative and Network Director, received the award during the 2025 Paris Air Show
At a time when travellers’ expectations are evolving faster than ever before, we see being named Best Airline in Eastern Europe by the Skytrax World Airline Awards 2025 as recognition of our efforts and the consistency with which we have been redefining the air travel experience for years. Every day, we face tough competition and proudly demonstrate that operational excellence combined with exceptional quality is the key to passenger loyalty. Receiving this accolade motivates us even more strongly to continue developing our services, maintaining care for our passengers, and consistently setting new standards in the region and beyond.
Robert Ludera, Commercial Proxy and Director of Network Planning at LOT Polish Airlines
SKYTRAX 2025 WORLD AIRLINE AWARDS
The Skytrax World Airline Awards, often described by media as the aviation industry’s Oscars, were first presented in 1999 to provide a global benchmark of passenger satisfaction among airlines. Every year, travellers from across the globe participate in the industry’s most extensive passenger survey, voting for airlines they consider deserving of top recognition. All costs associated with the survey and awards are covered by Skytrax, and airlines incur no entry or participation fees.LOT Polish Airlines has been steadily building its reputation across the region, and we’re delighted it’s been recognised as Best Airline in Eastern Europe at the Skytrax 2025 World Airline Awards. The airline continues to maintain its strong presence in the European market while consistently improving every aspect of the passenger journey. This achievement reflects passengers’ appreciation of the quality of service that LOT provides.
Edward Plaisted, CEO of Skytrax
The online survey, conducted from September 2024 to May 2025, attracted responses from passengers representing over 100 nationalities, with 22.3 million valid entries ultimately considered. All submissions underwent checks for IP addresses and user information, and duplicates, suspicious entries or those failing to meet criteria were removed. Covering more than 325 airlines, the survey was available in English, French, Portuguese, Spanish, Turkish, Russian, Japanese and Chinese.Tags: Skytrax 2025 World Airline Awards, Robert Ludera, LOT Polish Airlines
