As industrial action will cause significant disruptions to the operation of flights, Finnair will have to cancel approximately 143 flights on Tuesday, 17 June. Flight cancellations are expected to affect approximately 6500 Finnair customers. Finnair will offer these customers an alternative flight.
Customers whose flight was cancelled due to industrial action will be informed about the cancellation as soon as it has been done. After this, the customer will receive a message and be offered a new route, which will also be visible in Finnair's Manage booking service and mobile application. The offered routing can be changed within the limits of flight availability in Manage booking or through customer service. Alternatively, customers can cancel their reservation and apply for a refund for the unused ticket.
Flight cancellations caused by industrial action have congested Finnair's customer service, so wait times are unfortunately longer than usual. Finnair has previously allowed customers scheduled to travel on strike days to reschedule their flights, helping them avoid disruptions. Thousands of customers have taken advantage of this opportunity.
The industrial action might cause disruptions, for example, in the baggage handling at Helsinki Airport on Tuesday, so customers travelling on Tuesday are encouraged to check-in in advance, arrive at the airport on time and pack essential items, such as medicines, in carry-on baggage.
The IAU has also announced similar industrial action on Thursday, 19 June. Finnair is still assessing the exact effects of the industrial action on that day's traffic, but it is likely that if it takes place, it will cause disruptions on that day as well. Finnair will announce possible flight cancellations for Thursday, 19 June, on Tuesday, 17 June.
