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| David Frost, CEO of SATSA. |
JOHANNESBURG – Recent headlines sparked by a widely publicised exchange between U.S. President Donald Trump and South African President Cyril Ramaphosa have reignited international focus on crime in South Africa.
Unfortunately, much of the coverage has leaned toward sensationalism, lacking the nuance needed to understand the real experience of travellers to the country. SATSA, the voice of inbound tourism in South Africa, is stepping forward to clarify the facts – grounded in decades of experience welcoming international guests.
“South Africa isn’t perfect,” says SATSA CEO David Frost. “Like every country, we face challenges. But what we don’t have is a crisis that justifies global panic or distorted narratives.”
“What we do have,” he adds, “is millions of tourists arriving safely every year, and leaving with stories that have nothing to do with fear and everything to do with awe.”
While crime is a concern and continues to be addressed by government and civil society, incidents involving international visitors remain extremely rare.
Among the facts:
- Visitor satisfaction levels remain high across key source markets.
- Travel demand from North America remains strong. U.S. arrivals totalled 372,362 in 2024, recovering to 100% of 2019 levels.
- Major tourism destinations continue operating smoothly thanks to coordinated public-private safety initiatives.
“We don’t pretend crime doesn’t exist,” he adds. “But context matters. The suggestion that tourists are at significant risk is dangerous misinformation that serves political agendas rather than public interest.”
SATSA works closely with industry stakeholders on proactive visitor safety efforts, including the national Tourism Safety Helpline, enhanced security visibility around tourist hotspots, and
real-time incident response coordination. Most popular tourism areas are well-policed specifically with visitors in mind, and travellers can access emergency assistance 24/7 through dedicated helplines and innovative tools like the Secura Traveller App, a mobile solution offering location-based support throughout a visitor’s journey.
SATSA plays a key role in driving safety initiatives across the industry, developing comprehensive toolkits, training programs, and traveller support services that ensure visitors are both informed and protected throughout their stay.
Understanding South Africa requires nuance, not cherry-picked sound bites that distort the full picture of a nation still working through its complex history while building toward a shared future.
SATSA urges both international media outlets and officials abroad to engage responsibly when discussing complex issues like land reform or national crime rates, especially when those discussions affect perception-based industries like tourism directly tied to livelihoods across Southern Africa.
“This sector employs hundreds of thousands,” says Frost. “It puts food on tables from Soweto guesthouses right through to safari camps in Limpopo. And in South Africa, one tourism job typically supports up to seven people – meaning a single traveller’s decision has a ripple effect across entire households.”
“If you want honest answers about what travel here looks like today,” he adds, “ask someone who’s actually been – or better yet, come and see for yourself.”
SATSA remains committed to ensuring accurate information reaches potential visitors, and to working with all stakeholders to maintain South Africa’s position as one of the world’s most compelling destinations.
FEDHASA AFFIRMS SOUTH AFRICA’S HOSPITALITY INDUSTRY
The Federated Hospitality Association of South Africa (FEDHASA) reinforced that South Africa’s accommodations, restaurants, and hospitality establishments continue to provide safe, welcoming environments for domestic and international visitors alike. FEDHASA emphasises that millions of visitors experience a safe South African hospitality experience each year without incident.
Rosemary Anderson, FEDHASA National Chairperson
Our hospitality industry upholds some of the highest service and security standards globally,” says Rosemary Anderson, National Chairperson of FEDHASA. “From boutique guesthouses to international hotel brands, our members implement comprehensive security protocols that allow guests to relax and enjoy South Africa’s legendary hospitality with peace of mind.”
South Africa continues to host millions of domestic and international visitors annually across its hotels, B&Bs, restaurants and resorts, all operating under stringent health & safety guidelines developed over years in partnership with both government bodies and private industry partners.
While crime remains a challenge nationally, as it does across many countries the hospitality industry has many safeguards in place including:
- The vast majority of accommodation providers operate with integrated security systems tailored for guest protection.
- High-traffic tourism zones benefit from visible policing support through provincial initiatives.
- Operators have direct access to real-time response platforms such as the Tourism Safety Support Unit.
- Staff at accredited establishments receive ongoing training on incident prevention and emergency response protocols.
“We’ve built professionalism into every layer, from concierge desks knowing how to escalate concerns swiftly right through housekeeping staff trained on guest wellbeing,” says Anderson.
Whether it’s sundowners overlooking Table Mountain or breakfast served in the Drakensburg mountains by someone who sees their job as part of rebuilding this country – you’ll find resilience, friendliness and kindness backed by world-class hospitality standards that we are very proud of Tags: South Africa, RosemaryAnderson, FEDHASA SATSA David Frost
