"It is disappointing that the Finnish Air Line Pilots' Association has chosen to strike rather than negotiate. This unfortunately disrupts the travel plans of thousands of our customers during the pre-Christmas season. We are doing everything we can to serve our customers well even in this difficult situation and will offer alternative flights to as many customers as possible," says Finnair's Chief Operating Officer Jaakko Schildt.
Finnair has to cancel approximately 140 flights from 9 December and approximately 150 flights from 13 December. Customers will receive information about the cancellation as soon as it has been made, and when possible, they will also get a new routing, which will be visible in Finnair's Manage booking service and mobile app.
Due to the large number of customers to be rerouted, it is unfortunately not possible to offer everyone a rerouting that is close to the original. In such cases Finnair asks customers to kindly contact Finnair customer service to find a suitable route option. If a suitable new flight cannot be found, customers can apply for a refund of the ticket price from Finnair Customer Service or, if the ticket was purchased through a travel agent, from the travel agency in question.
"We are extremely sorry for the worry and inconvenience this situation causes our customers," says Jaakko Schildt. "Finding suitable new flights for thousands of customers takes time, and our customer service will be congested during the weekend, so we ask our customers to be patient. We are all doing our utmost to make it possible for our customers to carry out their travel plans despite this unfortunate situation."
Flights that will be cancelled as for now are listed in the attachment. Detailed instructions for customers are available in the Travel updates section of Finnair.com
Tags: Jaakko Schildt, Finnair, Finnish Air Line Pilots Association
