The APEX Five Star and APEX Four Star are Airline Awards, formally the APEX Official Airline Ratings, are the first airline rating program based solely on certified passenger feedback. The industry’s most anticipated honor is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights have been rated by passengers across nearly 600 airlines from around the world and independently certified by a professional external auditing company.
APEX Five Star and APEX Four Star recognize airlines in four categories:
- Global Airlines
- Major Airlines
- Regional Airlines
- Low Cost Carriers
2025 APEX Four Star and Five Star awards recipients (All Listed in Alphabetical Order)
APEX Five Star Global
- Aer Lingus
- Aeromexico
- Air Canada
- Air France
- Air New Zealand
- American Airlines
- Asiana Airlines
- Austrian
- Cathay Pacific
- China Airlines
- China Southern Airlines
- Delta Air Lines
- El Al Israel Airlines
- Etihad Airways
- EVA Air
- Finnair
- Garuda Indonesia
- Gulf Air
- Iberia
- Korean Air
- LATAM Airlines Group
- Lufthansa
- Qantas
- SAS
- SWISS
- Thai Airways International
- United Airlines
- Virgin Atlantic
APEX Five Star Major Airlines
- Air Astana
- Air Tahiti
- Air Tahiti Nui
- Alaska Airlines
- Bangkok Airways
- Fiji Airways
- Hawaiian Airlines
- JetBlue Airways
- La Compagnie
- STARLUX Airlines
- Vietnam Airlines
APEX Five Star Regional Airlines
- JSX
APEX Four Star Global Airlines
- Air China
- Air India
- British Airways
- China Eastern Airlines
- Ethiopian Airlines
- South African Airways
APEX Four Star Major Airlines
- Aegean Airlines
- Aerolineas Argentinas
- Air Baltic
- Air Europa
- Air Mauritius
- Air Transat
- AVIANCA
- Brussels Airlines
- Caribbean Airlines
- Cayman Airways
- Condor
- Copa Airlines
- EgyptAir
- Flydubai
- Hainan Airlines
- Hong Kong Airlines
- Icelandair
- ITA
- Kenya Airways
- Kuwait Airways
- LOT – Polish Airlines
- Malaysia Airlines
- Middle East Airlines
- Philippine Airlines
- Porter Airlines
- Royal Brunei Airlines
- Royal Jordanian
- Shenzhen Airlines
- SriLankan Airlines
- TAP Portugal
- Virgin Australia
- Vistara
- WestJet
APEX Four Star Low-Cost Carriers
- AirAsia
- AJet
- Avelo
- Azul
- Breeze Airways
- Gol
- IndiGo
- Norwegian
- Southwest Airlines
- Spirit Airlines
- ZIPAIR Tokyo
As a global non-profit and one of the world’s largest international airline associations, the Airline Passenger Experience Association (APEX) accelerates our industry with the backing of nearly every major airline and valued supplier. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.
In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.
Tags: Airline Passenger Experience Association (APEX), Airlines