Delphi Direct seamlessly integrates with the venue’s current bookings management system, offering real-time access to its inventory. Customers can instantly book smaller meeting rooms and include necessary services such as room hire, teas and coffees, lunch, and basic audiovisual equipment.
This new platform is expected to revolutionize The Eastside Rooms’ business events services, ensuring they consistently meet the evolving needs of their clients.
“It’s been a game changer for both The Eastside Rooms and our clients and delegates,” says director of sales, Leanne Bladen. “We realised we needed instant sales responses, and the new online platform has eased and streamlined the booking process for everyone. Event organisers are happier because they’re able to book quickly, get answers and have everything in place with the click of a button. And for us, with the booking and sales of our smaller meeting rooms taken care of, our internal teams are freed up to focus on large events and the delivery of exceptional service across the whole venue.”
This is just one of several initiatives implemented by Birmingham’s latest conference center to elevate client satisfaction and drive comprehensive business growth. In addition to Delphi Direct, The Eastside Rooms features cutting-edge AV technology, such as high-definition video conferencing, live streaming options, and sophisticated sound and lighting systems. These enhancements enable events to reach broader audiences, increase participant engagement, and present content in more creative and impactful manners.
Leanne explains: “We’re very focused on operational efficiency and customer service excellence so advanced tech adoption is key for us. Often, with both corporate and association clients, there are delegates and even speakers who are unable to be physically present and we’re proud to say we’ve been able to deliver effective hybrid integration time and time again.”
The Eastside Rooms are actively adapting to the dynamic industry landscape by tackling economic challenges and catering to unique client requirements, fostering ongoing success and shared growth. In its trial phase, Delphi Direct has already seen considerable interest and garnered positive reviews from clients.
Tags: Eastside Rooms, Leanne Bladen, Delphi Direct, Amadeus
