Staypineapple, a boutique hotel brand, currently operates 10 properties in major cities throughout the US, including New York City, Chicago, San Francisco, Boston, Seattle, Portland and San Diego. The brand champions thoughtful, distinctive hospitality, with an emphasis on delivering moments of joy for guests.
“Here at Staypineapple, we have always prided ourselves as being an industry-leading company within the tech space of the hospitality industry,” says Dina Belon, President at Staypineapple Hotels.
“From our in-depth revenue management automation to our robust CRM tools, Staypineapple has consistently been ahead of the curve within the industry’s technology systems and integrations. It was with this in mind that we made the decision to transition from a legacy PMS software that has had a stronghold on the industry for decades, to Mews’ cloud-based and user-friendly platform. The ability to utilize the Mews Marketplace for applicable tech stack integrations will provide us the opportunity to reduce technical expenditures and fees, while streamlining our team members’ bandwidth and ultimately improving the Staypineapple guest experience.”
Deployment with Mews began in March at Staypineapple’s properties in Seattle, and with seven of its hotels now transitioned to Mews, the brand looks to have its entire portfolio running on the award-winning PMS by next month. Mews guided the Staypineapple team during initial high-touch implementations so that the hotel brand could move towards a lower cost self-onboarding model for the rest of the rollout.
Migrating to a cloud-native PMS was vital for Staypineapple’s modern take on hospitality. Mews Marketplace provides fast and easy access to over 1,000 integrations, allowing Staypineapple to create a custom tech stack without limitations or inhibitive connection fees. Key integrations for the brand include a direct connection with Expedia, which will increase their customer reach while drastically reducing operating costs.
“We’ve seen phenomenal growth in the United States over the last year and I am delighted that forward-thinking brands like Staypineapple are utilizing Mews to enhance their operations,” said Richard Valtr, Mews Founder. “Staypineapple’s vision of hospitality is so well aligned with Mews – particularly their focus on the entire guest experience, rather than just overnight rooms – and I’m really excited to see Mews empower them to create even more personalized experiences.”
A big part of this is helping guest-facing staff to move away from repetitive, manual tasks so they can pay attention to guests rather than computer screens. Online check-in prior to arrival, automatic room assignments and other time-saving automation are all powerful tools in this regard.
Mews and Staypineapple will continue to work closely together in the coming years to promote their shared vision of guest-centricity, as well as with all future property expansion.
Tags: Richard Valtr, Mews, Staypineapple, Dina Belon, Staypineapple Hotels.
