SevenRooms, a prominent platform specializing in marketing and operations for the hospitality sector, recently launched its first-ever Customer Advisory Board (CAB). This board gathers seasoned hospitality professionals and influential leaders from the USA, Hong Kong, Australia, and the UK. Its primary role is to act as a pivotal platform for generating actionable insights and strategies within the industry.
The CAB’s introductory meeting took place at the ARIA Resort & Casino in Las Vegas, focusing on the theme “Future Proofing to Serve up Success” for 2024. Participants delved into international industry trends and effective practices, discussed the critical role of loyalty in cultivating hospitality-oriented enterprises, and examined how technological advancements can connect diners more closely with restaurants, enhancing profitable experiences. In 2024, the CAB will delve into several key topics, including:
- Future of Hospitality: Enhancing consumer sophistication, consolidating technology, and preparing the workforce for upcoming challenges.
- Artificial Intelligence: Emphasizing the necessity of genuine, human-centered connections within the hospitality realm.
- Revenue Management: Utilizing data storytelling to boost profitability from existing resources.
As tomorrow’s consumers evolve with shifting needs and higher expectations, the CAB at SevenRooms will further probe into the essence of genuine, hospitality-centered experiences for operators and customers alike. Additionally, it aims to devise technological strategies using tools like SevenRooms to foster business growth, enhance customer experiences, and solidify customer loyalty, ultimately setting a foundation for sustained success and more consistent revenue streams.
“We are excited to launch our Customer Advisory Board, welcoming this esteemed group of industry leaders deeper into our community,” said Joel Montaniel, CEO and Co-Founder of SevenRooms. “At SevenRooms, we are committed to the long-term success of our customers both now and in the future. As leaders in innovation, we empower operators to build sustainable, profitable businesses with guest experience at their core. With our board members’ diverse perspectives and deep industry knowledge, they will be instrumental in helping us better understand and address the needs of our customers and the wider global hospitality industry, ultimately, helping them better serve their guests.”
The initial roster of the Customer Advisory Board features:
- Ari Kastrati, Principal Hospitality Officer for MGM Resorts International
- Kelly MacPherson, Chief Supply Chain & Technology Officer at Union Square Hospitality Group
- Syed Asim Hussain, Founder of Black Sheep Restaurants
- Kylie Moncur, Chief Marketing Officer at Australian Venue Co.
- Hannah Berry, Marketing Director at MJMK Restaurants
“Working with Joel and the SevenRooms team over many years, I’ve seen firsthand their commitment to the hospitality industry and its continued growth and evolution; passions I too hold very dear,” said Ari Kastrati, Chief Hospitality Officer at MGM Resorts International and Chairman of SevenRooms’ Customer Advisory Board. “I am honored to chair this new advisory group, with a collective goal of supporting and empowering hospitality businesses as they navigate an increasingly complex market and strive to elevate experiences for diners of today and tomorrow.”
Tags: Ari Kastrati, MGM Resorts International, Joel Montaniel, SevenRooms, hospitality sector
