Travel companies have long been criticized for being behind the curve on innovation and adoption of new technology. News editor Derek Catron explores the concept of “technical debt” and the risks it can create for companies, particularly as the pace accelerates for both new solutions coming to market and consumer expectations of a seamless, efficient travel experience. That topic of a technology gap was also the crux of findings from an analysis by H2c based on a survey of hospitality executives representing more than 17,000 properties around the world. While progress is being made in implementing more cohesive and comprehensive tech solutions in hotels – driven in part by greater accessibility to guest data coming through direct bookings – the hoteliers recognize there is still much to be done.
Also this week – Tripadvisor CEO Matt Goldberg’s interview from The Phocuswright Conference and an opinion piece from airline software provider Accelya on how technology can help airlines adapt to shifting customer expectations and ultimately remain competitive.
Finally, preparations are well underway for another fantastic Phocuswright Europe event. We'll be returning to Barcelona, June 10-12. Register by January 31 to secure the best rate. We look forward to seeing you there!
- Mitra Sorrells, editor in chief
