Accor’s annual Masters of Travel 2022 event was established to create a vision for meetings and business travel in a post-pandemic world. It revealed that sustainability and wellbeing are two of the key watchwords in a world where financial budgets are being replaced by carbon ones.
Business travel will remain at a lower level than pre-pandemic, with Accor’s Sophie Hulgard, Senior Vice President Sales Northern Europe, expecting 20% fewer business trips to happen in 2022 compared to 2019, and another Masters of Travel delegate suggesting there would be 50% fewer trips. The forecast reduction is attributed to technology replacing the need to travel – the rest is business-critical travel.
There is still a compelling need for face-to-face meetings, with Accor research revealing that workers expect to make 25% more revenue through face-to-face meetings than virtual ones, achieve three times as much from them, and benefit from a range of wellbeing advantages including much-missed social interaction with colleagues and associates.
Indeed, delegates said that engaging employees and motivating them to get back on the road, when they are now used to working from home, is a priority for businesses in 2022, because they believe that productivity and revenue go up when people connect in person. Accor’s research backs this up: professionals anticipate they will make an average of 23% more deals a year when they are able to speak to their contacts face-to-face, rather than using only video or phone conferencing options.
However, business travel priorities have undergone a major shift.
Business Travel with Purpose
The event found that in the post-pandemic world of business travel, any trip needs to justify its carbon cost. As one delegate put it, “Offsetting is no longer enough, and our hotel partners need to prove they are actively reducing our footprint.”
The ability to run meetings virtually or with hybrid technology is prized by business leaders, but travelling for a meeting must be “business critical” to justify the financial and carbon cost. Summing up the central importance of environmental issues, one delegate suggested that “in 2023 we will have a carbon budget instead of financial budget.”
The Covid-19 pandemic has stimulated the emergence of “mindful travel”, where business travellers aim to make travel count professionally, economically, sustainably and personally. Ways in which employers are looking to travel with purpose include:
- Comparing hotel and transport options using carbon calculators to make travellers and bookers more conscious of the carbon cost of their trips. Tools such as Accor’s Carbon Calculator increase awareness and understanding, demonstrating the impact of different elements of their trip during the trip planning process.
- Promoting longer stays, even if this means “bleisure” (combining business and pleasure), which in the past wasn’t always looked upon as kindly. The “Linger Longer” trend is increasingly a factor for business travel, with one delegate explaining that “meeting four or five clients as opposed to one or two means fewer trips and less carbon”. A recent Accor poll amongst travellers in Northern Europe suggested that 1 in 10 planned to extend their holiday in 2022 by working abroad and 53% loved the freedom of working from anywhere, flexibility that gives corporates opportunities to simultaneously improve their employer brand and the carbon footprint of their business travel.
- Insisting on high sustainability standards and accepting no “green washing” from partners, with one delegate making it very clear that if it is discovered that environmental claims are false “the backlash will be huge”. Another delegate explained that “hotels without a clear green or target-based sustainable program won’t be considered as suppliers” and delegates agreed that they want the reassurance of validation by third parties in all suppliers’ green initiatives.
- Pushing the hospitality industry to take business travellers on the green journey and help them make more sustainable choices by educating them more clearly on the impact of certain choices during booking and the stay itself.
- Insisting on strong supplier credentials not just in environmental sustainability but also in areas such as business ethics, responsible tourism, community engagement, diversity and inclusivity.
- Providing “lifestyle loyalty”, where business travellers are helped to experience a destination properly while on business trips, for their own mental wellbeing and employee satisfaction. Accor research suggests that 47% of workers miss social interaction with colleagues and associates. Masters of Travel identified the generational shift of business travellers, with one suggesting that “they may not be bothered by a room upgrade but might like a city tour with free bicycle hire”. Panel members also want loyalty reward points to be flexible and comprehensive and extend beyond hotel stays to include drinks and meals – a central plank of the ALL Accor Live Limitless program.
Sophie Hulgard, Senior Vice President Sales Northern Europe, Accor commented: “Twenty per cent of business meetings may have gone forever, to be replaced by virtual equivalents or the realisation that they simply weren’t necessary in the first place. Instead, we are seeing the emergence of a much more purposeful business travel sector where companies want to maximise the value of each trip to reconnect teams, grow culture, strategise, close deals, and strengthen bonds with employees.”
“Business travel enables real connections and has incredible power and value, not just in financial terms but - in the new post-pandemic mindset - increased employee satisfaction and wellbeing and therefore loyalty to employers. But the future of business travel must banish inconsequential trips and replace them with business-critical travel that is sustainably planned and delivers for the employee, the employer and the planet.”
Tags: Accor
