ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews. ROE covers longer-term returns gained by ensuring every experience at every touchpoint avoids disappointment and creates a champion. Built to improve ROE through a variety of staff and guest experiences, Agilysys’ Experience Enhancers Collections enable property operators, management companies and owners to maximize the emotional and empirical returns derived from unifying advanced technology across their operations.
“Hospitality technology must clear a higher bar than traditional ROI because hospitality is a zero-disappointment business,” said Rohith Kori, vice president, product and corporate strategy for Agilysys. “If a property exceeds expectations on nine out of 10 guest experiences but disappoints on the tenth, that is the one that will show up on a review site, discouraging both return and referral business. By making ROE a priority and by providing broad options for customers to build ROE, we help to drive high return hospitality overall,” Kori said.
Experience Enhancers Collections to Launch at HITEC Orlando 2022
Kori said that Agilysys enhances ROE through integrated, experience-focused modules designed based on customer input as well as industry dynamics, such as the increased demand for self-service and mobility for both staff and guests. Agilysys will reveal its Experience Enhancers for Hospitality collection comprised of 18 applications and its Experience Enhancers for Food & Beverage collection comprised of 12 applications. Two of the Experience Enhancers are included in both collections. Applications are modular and can be part of an initial installation for POS, PMS, or I&P or can be installed later.
The 18 applications in the Experience Enhancers for Hospitality collection are:
Golf – Course management and pro shop management to deliver personalized player experiences that drive revenue and streamline operations.
Spa – Spa management that ensures an exclusive spa experience for every guest while optimizing therapist and treatment room utilization.
Activities – Amenity booking and management for lessons, rentals, classes, and other experiences that enhance revenue-per-guest while creating loyal enthusiasts.
Sales and Catering – Comprehensive sales and event management functionality that enables an intelligent view of every group, event, and attendee to optimize outcomes.
Engage – Loyalty and promotion management that leverages guest preferences to tailor personalized offers that drive repeat stays, greater spend and stronger reviews. Engage can leverage Agilysys PMS systems, Agilysys POS systems, or both.
Central Reservations – A single access point that equips staff to unify and manage reservations across properties and amenities to ensure the right stay for each guest, to capture more revenue, and to prevent revenue loss.
Digital Marketing – A digital outreach engine that personalizes guest communication, simplifies offer management, connects guests with the most compelling offers tailored to their personalized needs and interests, and captures guest feedback.
Membership – A membership management system for configuring and administrating membership programs of all types, with an included online member portal that enables member self-management, lowers operating costs and increases staff efficiency.
Condo Accounting – Automated owner account management that simplifies processes, tracks unit performance, and reveals actionable insights that maximize unit income.
Book – A commission-free booking experience that encourages upselling unlimited amenities – such as room upgrades, spa treatments, golf tee times, dining reservations, and activity appointments – as part of an integrated itinerary that makes it easier for each guest to see and manage individual trip schedules.
Analyze – A data-driven operational and financial insight engine accessible through mobile dashboards that helps managers identify emerging trends, align coverage with demand, improve resource utilization, and minimize capacity issues so they can capture more revenue and optimize margins. Analyze can enhance both Agilysys PMS and Agilysys POS.
DataMagine – Intelligent document management that promotes sustainability practices and replaces time-consuming manual processes with efficient, digital workflows.
Retail – An intuitive, integrated retail POS rightsized for property-based pro-shop, spa, and convenience outlet merchandise transactions.
Authorize – A secure, online payment authorization engine that protects access to guests’ financial instruments and eliminates requiring paper faxes and handwritten card authorizations for room deposits, third party guarantees and folio charges.
Pay – A secure payment processing application that connects to popular and trusted payment gateways to ensure PCI-validated payment that adheres to the most current payment security requirements.
Express – Mobile and kiosk guest self-service options for check-in/out, ID verification and mobile keys, eliminating front desk lines and frustrations.
Service – A service-staff task management platform that provides a “single pane of glass” for staff communication and optimizes workflows for service staff assignments from housekeeping to maintenance.
Seat – A reservation engine that enables guests to book personalized dining, pool, or cabana experiences by selecting a specific unit displayed on a 3D map. Dynamic yielding functionality enables operators to increase venue revenue and reduce staff workloads.
The 12 applications in the Experience Enhancers for Food & Beverage collection are:
OnDemand – A mobile F&B ordering and payment application that makes it fast and easy for guests to view, order and pay for food and beverages across property venues, as well as to request self-pick-up or delivery to their rooms or to wherever they are on property. Mobile access and convenience stimulate impulse buys, increase order volumes, raise check values, and shrink staff workloads through guest self-service.
Smart Menu – A dynamic menu presentation application that enables QR-code access to live menus and specials, eliminating static mobile menu images and ensuring online menu items and prices are current and accurate.
Quick Pay – A touchless mobile F&B check payment application that speeds checkout to increase table turns, enable staff to serve more tables, and allow guests to pay for meals whenever they are ready.
PanOptic Kiosk – An AI-informed, intelligent self-checkout kiosk that eliminates tedious hand-scanning of individual items by enabling guests to place multiple items on a tray to be optically recognized, priced, and totaled for payment.
KDS – A kitchen order management and display system that streamlines order staging and preparation, enables intelligent order expediting, eliminates wasted time and motion, and optimizes utilization of resources and capacity.
Digital Menu Board – Real-time menu management and dynamic display that leverages Agilysys POS data to preserve item currency and pricing accuracy while also attracting guest attention and removing the staff chore of updating static menu displays.
Seat – A comprehensive table and reservation management application that increases revenue by optimizing table layouts and table turns and lowers staff workloads and guest frustrations by eliminating lines and wait times at hostess stands.
eCash – An integrated stored value module that enables employees and guests to (1) load funds from payroll deduction, credit card or ACH transfer, and (2) to access funds at all checkout venues, eliminating error prone cash handling.
Gift Card – A flexible gift card management application that makes it easy to issue cards, add money to card balances, and use cards for item or service purchases.
Engage – Loyalty and promotion management that leverages guest preferences to tailor personalized offers that drive repeat stays, greater spend and stronger reviews. Engage can enhance Agilysys POS systems, Agilysys PMS systems, or both.
Analyze – A data-driven operational and financial insight engine accessible through mobile dashboards that help managers identify emerging trends, align coverage with demand, improve resource utilization, and minimize capacity issues so they can capture more revenue and optimize margins. Integrates with Agilysys PMS and Agilysys POS.
Pay – A secure payment processing application that connects to popular and trusted payment gateways to ensure PCI-validated payment that adheres to the most current payment security requirements.
Four Education Sessions Reveal Ways to Enhance Return on Experience
In addition to demonstrating its Hospitality Core solutions and Experience Enhancers collections in Booth #925, Agilysys will host four education sessions:
- High-Tech, High-Return Hospitality: One Guest at a Time. Explore how the right technology can help you create champions at every touchpoint, inspiring guests and staff members for life.
- Making the Personal Profitable: How the Right PMS Maximizes Guest Spend and Staff Efficiency. All PMS solutions are not equal. Learn how your core system can leverage Experience Enhancers to deliver outcomes tailored to your objectives.
- Revenue On-the-Go: Mobilizing Control, Choice, and Convenience in Hospitality Venues. See how putting ordering in guests’ hands increases check totals, stimulates impulse buying, creates positive promoter scores, and reduces staff workloads.
- Zero Disappointment Hospitality: Setting a Higher Bar for Guest and Staff Experiences. Every touchpoint – whether with guests or your staff – creates a champion or a critic. See how the right technology can create raving fans from first touch to lifetime experiences.
