“Our guests come to Carillon to focus on wellness and relaxation,” said Ryan Fletcher, director of pool & beach for Carillon Miami Wellness Resort. “Beachy Food & Beverage has allowed our team members to provide uninterrupted F&B service to our pool deck and our beach area. Now, our staff members can better focus on our guests while orders are being filled and delivered faster than ever before. Our guests appreciate the improved speed of service, and our staff members love how easy Beachy is to learn and use. Our F&B revenue is climbing, and our team is enjoying increased tips.”
Carillon Miami Wellness Resort is a 150-suite luxury resort with indoor and outdoor dining options, an expansive 750-foot linear beachfront seating area, two resort pools, plus the largest spa and wellness facility on the eastern seaboard at more than 70,000 square feet. While the property is known for its myriad wellness options – from healthy dining experiences to extensive fitness and spa services – Carillon is also known for its exceptional service levels.
“Beachy was able to integrate with our existing POS system and get our team up and running within a few days,” added Fletcher. “They have been an efficient and service-oriented partner to work with.”
Resorts like Carillon have been able to expand their F&B sales beyond purchases from stationary terminals, and without the risk of encountering slow or dropped Wi-Fi connections. Beachy’s advanced 5G communication protocol, sunlight-friendly interface and UX designed for conversational ordering, make it ideal for operations located everywhere resort guests want to be, including golf courses, pools, beaches, and outdoor event spaces.
“Carillon’s experience is a great example of how Beachy can improve F&B service everywhere guests want to be,” said Tim Hansen, senior vice president of business development at Beachy. “We are privileged to help them provide faster, more personalized service at the farthest reaches of their beautiful resort.”
