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Technology helps us tap into soft skills
We cannot discuss workplace agility and innovation without mentioning soft skills. But soft skills can be complex because they encompass the nuances of social interaction and even behavior change. Soft skills are more fluid than hard skills. While it's one thing to invest time into learning new knowledge, skills like leadership, collaboration, or creativity are changing daily.
Technology is key here because it is arguably the only mechanism that truly accompanies us every single day. Its ability to engage our attention and connect us with others provide unique areas of opportunity that are promising for soft skills development. Learning strategies focusing on leadership development or DEI (for example) will likely rely heavily on an integrative technological approach.
Technology brings the workplace learning experience anywhere
Work from home is here to stay in some capacity. Despite an increase in return to office shifts (RTO), the research doesn’t lie. Employees overwhelmingly favor some form of work from home (WFH). This will likely manifest in a spectrum of hybrid work policies that companies will adopt over the years and learning strategies need to be prepared to integrate into this new way of working.
This may seem shocking, but technology can provide workplace connectivity in other forms beyond Zoom meetings and Slack channels. Technology is beginning to integrate a full workplace experience for employees anywhere and everywhere. This helps learning strategies meet the emerging needs of the future workplace. It also provides a launchpad for learning strategies to become a fully scaled and integrated component of the workplace.
Scale and efficiency are crucial missing ingredients
Scale and efficiency go hand in hand in learning strategies. One is usually the byproduct of the other. Without scale, companies will struggle to ensure their learning strategies move the needle for the company. Without efficient learning, strategies will struggle to adapt to new learning demands.
Technology holds the keys to both efficiency and scale. With technology, content can be created and deployed to thousands within minutes if needed. With that said, technology doesn’t satisfy all learning needs. Technology requires a robust investment of effort and brainpower to be harnessed.
Where companies go from here
The road ahead is daunting, however, there is hope. Companies are making significant investments in learning. But money alone isn't enough. Companies must be creative, comprehensive, and intentional about every aspect of their strategies.
42% of employees globally have reported a decline in mental health. Mental-health conditions cause absenteeism, presenteeism, and approximately $1 trillion worth of lost productivity. At the risk of sounding dramatic, the future of hundreds of companies and millions of employees partially hinges on the direction learning and development takes over the next few years.
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