“We are focused on taking the stress out of travel and have been working tirelessly to ensure our customers feel safe when they travel and have all the information they need before they fly on us and our partners’ flights,” said Alain Bellemare, E.V.P. and President-International. “As the industry leader in partnerships, we have been driving technology, product and service solutions for the benefit of our customers. Creating an integrated and connected product offering, regardless of which airline our customers fly, has never been more important.”
Here are three things to know when traveling with Delta or one of our partners:
1: Enabling stress-free travel
Delta and its partners, as well as SkyTeam, are focused on taking the stress out of travel by providing customers with digital resources and information needed for planning and booking international travel.
As government entry and travel restrictions change, the airlines are committed to supporting customers from booking to finding the necessary tests required for travel and verifying they have the correct document ahead of travel.
Last month, Delta launched the Travel Planning Center – a one-stop guide packed with resources to manage travel restrictions – and added more interactive features to its Delta Discover Map that enables customers to filter, search and book travel in a couple of clicks. Its partner airlines have similar resources and, over the coming months, they plan to offer an even more streamlined experience with new tools to help navigate new requirements for international travel.
2: Prioritizing your safety onboard
During the pandemic, the airlines have prioritized the personal safety of customers and employees. With existing high standards of maintenance and cleaning procedures already in place, the airlines introduced additional measures last year through the Delta CareStandard and partner airline equivalents. The measures include enhanced sanitization of aircraft, more frequent cleaning of high-touch surfaces and facilities, the deployment of high-efficiency air filters onboard and face mask requirements to provide greater peace of mind when stepping on-board an aircraft.
3: Continued focus on the customer experience
Innovation in the skies and reclaiming the joy of travel continues to be a focus as the airlines work closely to create a stress-free journey when connecting from a Delta flight to a flight operated by a partner airline. Together, the airlines are looking at all aspects of current and future travel - on the ground and in the air - to remove any customer experience gaps, such as when the airline computer systems don’t talk to each other. With the emphasis on enabling an increasingly digital or touchless travel experience with digital check-in, as well as alignment on policies and processes, customers can sit back, relax and enjoy their return to the skies.
Tags: Delta Air Lines
