The new services include the introduction of unlimited 10mb/s Wi-Fi across the terminal building, the creation of LLA Market Place, which enables passengers to pre-order food and drink contact-free, and an airport first offer of portable mobile chargers that can be rented for the duration of a trip. Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services.
Contactless ordering
LLA Market Place allows passengers to pre-order food and collect it from stores contact-free, helping to reduce unnecessary queueing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit marketplace.london-luton.co.uk on their mobile devices. Food can currently be ordered from Smithfield and two Pret a Manger stores, with more to follow as restaurants re-open.
Passengers will be able to access LLA Market Place, as well as the rest of the internet through the introduction of free and unlimited Wi-Fi available throughout the airport.
Newly installed digital kiosks allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time. If there is plenty of time before the flight, the system will also suggest places to eat or shop and provide details on the latest offers.
An airport first partnership
With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp. The partnership makes portable power banks available to rent from 11 stations throughout the terminal - the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on-board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after 10 days. One of the benefits of this service will be to alleviate the need for people to congregate around power supply points throughout the terminal, instead allowing them to maintain social distancing.
Clare Armstrong, Head of Passenger Services at LLA, said: “As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.”
About London Luton Airport:
London Luton Airport (LLA) remains one of the UK’s busiest airports despite COVID-19, carrying 5.4 million passengers in 2020.
The airport is operated and developed by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and AMP Capital, a specialist global investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, Sun Express and El Al.
LLA was the first UK airport to receive the Airport Health Accreditation from Airports Council International (ACI) for health and hygiene measures introduced during the pandemic.
Passengers travelling by rail will benefit from upgraded rail links to Luton Airport Parkway station as part of a partnership agreement with East Midlands Railway. A half-hourly express rail service between London and Luton Airport Parkway will launch in May 2021. In addition, work is well underway on a £225 million light rail system linking the airport with Luton Airport Parkway station and is anticipated to be completed by 2021. The project is being delivered by the airport owners, LLAL – a company owned by Luton Council.
Tags: London Luton Airport
