Good Travel Management have also re-signed many of their existing clients on extended contracts continuing long-standing, and successful, business relationships based on partnership and collaboration.
The news comes as a real boost to both the company as well as the industry as a whole, with the last few weeks seeing a change in mood as companies working in sectors that have a practical need to travel start to make plans for a safe return to travelling on business backed by specialist expertise.
It’s a very complicated world to travel in as Sarah Walton, Sales Manager Good Travel Management commented: “Before the Covid-19 pandemic some companies had been booking their travel themselves, however, post Covid-19 it is much more complex due to continually changing travel restrictions, regulations and reduced flight operations. Brexit has also added to the complexity due to changes to country entry and Visa requirements. Our clients recognise that they need expert guidance and flexible, proactive, support from a travel management company."
Fraser Jordan, Sales Manager Good Travel Management added: “It’s really encouraging that clients see the value in what Good Travel Management can bring to the management of their travel requirements. Our sales process is very consultative, we really listen to clients and turn the emphasis from “selling” to helping and then bringing in the expertise of our consultancy team to create a tailored business travel plan. It is so much more than the actual travel, with a big focus on duty of care, expense solutions and traveller well-being. Additionally, we’ve been able to be more creative with the commercial models that we propose rather than just using a restrictive transaction fee-based model. It means we can make the commercial model bespoke to an individual client which saves them money and ensures that everyone in the organisation can see the value in using a Travel Management Company."
Kevin Harrison, Managing Director Good Travel Management commented ‘We’ve used the last 6 months making changes to the leadership and ethos of our customer engagement to ensure we adopt a consultative approach. Along with the change to our financial models, this has resulted in our most successful period of customer implementation, and retention, for some years and it’s great to see organisations so willing to engage with us.”
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