Star Alliance has released a new film which illustrates the importance of working together to help customers fly with confidence.
The film can be viewed HERE.
Star Alliance Commitments on Health & Hygiene Safety
As its member airlines began re-starting flying, it became clear from customer feedback that the greatest health and hygiene safety concerns passengers had in deciding to fly once again were centered in the aircraft cabin itself. With this in mind, and safety being the number one priority, all Star Alliance member airlines agreed to a common set of commitments designed to protect passenger and crew safety throughout the flight. These commitments were intended to provide customers with the comfort in knowing that, when they are on-board any Star Alliance flight, they will receive consistent health and hygiene safety protocols.
Star Alliance member airlines have agreed to these six commitments:
1. Complimentary hygiene amenities
- All airlines are to provide or make available to passengers a care kit or hygiene amenities appropriate for the flight.
2. Face mask requirements for passengers
- We require or recommend passengers wear face masks during boarding and de-boarding, and throughout the flight, unless exempted for medical or age reasons.
3. Safety signs and announcements
- Our member airlines will announce or display signs on mandatory requirements, or recommended etiquette, designed to minimize the risk of spreading coronavirus infections during a flight.
4. Enhanced aircraft cleaning and disinfection
- Every member airline commits to clean or disinfect aircraft at relevant intervals, using procedures and products of appropriate grade to minimize the risk of spreading coronavirus infection.
5. Personal Protective Equipment for crew
- Across the network, our member airlines provide operating crew with adequate Personal Protective Equipment appropriate for the flight.
6. Special procedures for passengers developing symptoms
- Our member airlines must adopt operating procedures in case a passenger develops or displays symptoms of coronavirus infection during a flight.
Every single airline across our network is committed to the same six measures to keep you safe.
Disclaimer: These commitments are subject to applicable laws and regulations. For further information, please refer to airline websites.
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