The General Directorate of Residency and Foreigners Affairs (GDRFA) has urged Dubai residents to contact its office in case of any delay in their visa transactions through the new UAE Vision visa system.
A month after the launch of the new UAE Vision visa system, which allows residents to carry out all visa and residency transactions at typing centres, it is still in its trial phase and “will effective properly in the near future”, an official of the GDRFA said.
“The UAE Vision system is still in its formative stage,” Brigadier Salah Saif Bin Saloum, Assistant to the Director-General for entry and residence permits department, said, adding that any delays the public may be facing are the result of the introduction of the new system.
“We are working to update the new system and expedite all its transactions,” he said, stressing that dissatisfied customers should contact the GDRFA in case of any delayed transactions.
“The system is still in its seminal stages. Once we have updated and finalised it, the system will be the best in terms of efficiency,” Brig Bin Saloum said, “if any of our customers are facing problems, or have their transactions delayed, they should not hesitate to contact our Amer Service.”
Brig Bin Saloum said that the old system was no longer compatible with the updated technology, and the department’s aim was to keep their services on a par with technological advancement to expedite and simplify all transactions.
With the new system, residents are no longer required to visit the GDRFA headquarters or any of its external branches in order to renew or apply for visas.
Instead, all transactions will be carried out through the approved typing centers.
The transactions include applying for visa, renewing residency, applying for new residency, and visa cancellation, in addition to any other related services. According to the GDRFA, there have been no changes to the required materials or charges related to the visa transactions.
Those who apply for visit visa-related transaction will have it sent to their email and those applying for residency visa service will have it sent to them via Zajel courier service, he explained.
Brig Bin Saloum said that the system will be thoroughly checked and updated before its implementation across 600 typing centers in Dubai. Zajel counters will be available at all the approved typing centers.
