Ryanair, Europe’s favourite airline, today (7 Mar) released its February customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 91% of 42,000 flights in February arriving on-time
- 1 complaint per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 7.4m customers in February with 91% of our 42,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| February | 2015 | 2016 |
| On-time flights | 91% | 91% |
| Complaints per 1,000 pax | 0.61 | 1.1 |
| Bag complaints per 1,000 pax | 0.52 | 0.51 |
| Complaints answered within 7 days | 99% | 99% |
