LONDON - American Express Global Business Travel (GBT) announced new functionalities for its flagship traveller care solution EXPERT CARE. This innovative web based tracking solution locates all travellers worldwide, visualises which travellers are closest to a potential travel disruption and enables travel and risk managers to not only locate impacted travellers but also communicate with them in real-time. The GBT solution enables companies to communicate with traveller via SMS, email, or a mobile application, and prioritise aid to those travellers with the greatest need.
Now, EXPERT CARE also integrates near real-time flight status and tracking information so travel managers can see flight delays and disruptions within the EXPERT CARE platform as they happen. By layering flight status and tracking information into the EXPERT CARE platform and integrating it with traveller itinerary data, travel managers now have the information at their fingertips to be truly proactive in managing disruptions.They can use EXPERT CARE to visualise all travellers on delayed or canceled flights, and communicate with impacted travellers over familiar channels with greater ease and speed than ever before.
In addition, GBT has introduced an asset management feature for the product, which allows companies to quickly communicate with employees at a specific corporate location when a disruption occurs. EXPERT CARE also incorporates American Express® Corporate Card transaction data, providing additional information to pinpoint a traveller's location during an emergency. The functionalities enable travel managers to be armed with the tools they need to keep employees informed, wherever they are.
"As business becomes increasingly global and corporations make investments in corporate travel to drive growth, employee care continues to be a top priority for GBT customers worldwide," said Philippe Chereque, Chief Commercial and Technology Officer, American Express Global Business Travel. "Our aim is to provide an end-to-end solution that makes fulfilling this duty of care obligation as simple as possible - regardless of whether employees are at the airport or in the office."
GBT also announces an expanded partnership with iJET (iJET)., a leading provider of risk management solutions. Through this partnership, GBT customers using EXPERT CARE will be able to select from of a wide range of travel risk management and response capabilities iJET offers and benefit from fully-customised and flexible solutions designed specifically to address their company's travel patterns and ensure safety throughout every stage of the traveller's journey.
This partnership provides GBT's and iJET's mutual customers with greater insight, expertise and flexibility through a combined offering of the two companies' best-in-class solutions and resources.
For instance, travel managers now have access to dedicated hotline services 24/7, can take advantage of iJET's security and medical response capabilities as unforseen events may arise, as well as benefit from iJET's assessment evaluations and benchmarking tools to better understand situations and the risks associated with specific regions once travellers arrive back to their origins safely.
"American Express Global Business Travel is a well-respected leader and driving force in the travel management community," said Theresa Thomas, Vice President Travel Partnerships, iJET International Inc. "We share GBT's commitment to providing customers with the expertise, insight and flexibility to enhance their travellers' experiences. We look forward to working closely with GBT to deliver integrated travel risk management services and enable continued growth for our customers as their needs evolve."
