Tourism is growing globally at a rapid rate and the demand for skilled talent in the sector is far exceeding the supply. How will your organisations cope with this phenomenal growth? How can we get the current and future generation of University Graduates interested in our sector? How can we retain our current talent within our sector? Do our current leaders have a well-planned succession plan? What are the expectations of Generation X and Y? Do we have the right framework to keep them engaged? These are just some of the questions that we will attempt to answer at the 4th PATAcademy-HCD, June 2-4, 2015 at the PATA Engagement Hub in PATA Headquarters in Bangkok, Thailand.
Under the theme, “Human Capital Development – This Decade’s Tourism Challenge“, the programme is designed for rising stars in the travel industry that want to broaden their practical experience, engage with leading speakers, and learn from their peers.
Insightful Updates and Dynamic Discussions
International Human Capital Development (HCD) experts will lead discussions and share their experience on relevant HCD topics. Andrew Chan, CEO, ACI HR Solutions (ACI), Singapore will discuss “Employee Engagement around GenY and Update Employment Trends Report”. Most companies face the challenge of attracting and retaining the right staff. What are the key factors, which you as a future leader can influence to promote a healthy work environment for your staff? Find out the difference between Baby Boomers, Generation X and Generation Y employees and how you can bridge the gap between them, engage them, and ultimately bring out the best in them.
Susan Chen, Director, Human Resources, Author and Coach, Visa Worldwide, Singapore will elaborate on “Succession Planning & Knowledge Management in Hospitality/Travel Industry”. This session will help participants to identify macro and micro trends of the industry; Understand the make-up of your employee base; Link human capital to customer experiences and Return on Investment (ROI); Link strategy with sufficient pipeline management and manage both explicit and implicit knowledge.
Professor Dr Walter Jamieson MCIP, College of Innovation, Thammasat University, Thailand will examine demand and supply challenges of skilled staff numbers required to meet the current and future demand in Tourism, including opportunities and solutions.
