Air Serbia Ground Services (ASGS), a division of Air Serbia, the national airline of the Republic of Serbia, announced that it has been certified for the Integrated Management System, becoming the first company in the civil aviation sector to be certified for this quality management system.
The detailed inspection by the verification team of SGS, the world's leading inspection, verification, testing and certification company, determined compliance with standards, as a result of which SGS decided to extend the certificates held by ASGS related to ISO 9001:2008 Quality Management System, ISO 14001:2004 Environment Management System, and OHSAS 18001:2007 Occupational Management System for aircraft, passenger, baggage, cargo and mail handling and related ground handling services and shipping in air transport.
Dane Kondić, Chief Executive Officer Air Serbia, said: “We are proud that ASGS has successfully confirmed the high level of services it offers through thiscertification process. Air Serbia is focused on delivering the highest quality of service to its guests. ASGS once again proved that all parts of our organisation strive for the same objectives and that we are on the right path to achieve them."
Through the application of the international standards ASGS completely understands needs and expectations of its customers and strives to fulfill them, efficiently utilising resources and managing risk which certainly indicates that current and future customers can expect excellence of service. Furthermore, the advantage of using these standards brings benefits through the exchange of global standards and implementation of good management practices, as every standard adopted is based on the principle of constant improvement.
SGS is the world’s leading inspection, verification, testing and certification company recognized as the global benchmark for quality and integrity. It is a network of more than 1,650 offices and laboratories around the world and has an impact on the formation of global standards. The Company was registered in Geneva as Société Générale de Surveillance in 1919., and has since developed into a global leader in its industry.
