Milton access+ is Milton Transit’s shared-ride, paratransit service for persons with physical and physical-functional disabilities. The service has undergone several recent program changes to make it more equitable, cost effective, and sustainable for future growth. All changes support and comply with the current Accessibility for Ontarians with Disabilities Act (AODA) Integrated Accessibility Standards Regulation (IASR 191/11) in terms of paratransit service delivery, and have been endorsed by both the Milton Transit Advisory Committee and the Milton Accessibility Advisory Committee.
“These changes to our paratransit service will support our goal of an accessible, barrier-free community,” said Milton Mayor Gord Krantz. “As demand for paratransit service grows, we will be better able to serve our transit riders in the future.”
A new reservation line, 905-875-5417, has been established, and passengers are now required to book trips up to seven days in advance during the reservation period. Same day trips can still be made, but may not be available at the requested pick-up time. Passengers are advised to book important trips at least one day in advance.
Similar to other paratransit services in the GTHA, Milton access+ has adopted a 30-minute trip pick-up window policy to accommodate shared rides where possible. This window means that passengers may be picked up any time up to15 minutes before or 15 minutes after their requested pick-up time. Other program changes include updated cancellation policies, service area boundaries and new identification cards.
All recent changes are in addition to previous enhancements made in 2012 to make services more convenient for people with disabilities, such as fare parity: passengers can use regular Milton Transit tickets and monthly passes as fare payment on Milton access+ service.
