With the Marriott Mobile
App, check-in is simple. All Marriott Rewards members can check-in after 4 pm
the day before their arrival and will receive an automatic notification when
their room is ready. Because credit card information is stored within their
Marriott Rewards profiles, members simply walk up to the expedited mobile
check-in desk where their pre-programmed key card will be waiting for them. The
mobile check-in feature is part of the free Marriott mobile app available in
the Apple iTunes Store and Google Play.
"As Marriott
developed the app and tested mobile check-in, we engaged customers, asking for
their feedback to perfect the experience and learn what mattered most to
them," said Paul Cahill, senior vice president of brand management for
Marriott Hotels. "Our frequent guests told us they wanted mobile check-in
first, using their smartphones, to be widely available. That is what we are
delivering as Marriott Hotels continues its journey of envisioning the future
of travel for the next generation."
The Marriott Mobile App will not stop at check-in. Future innovations
are currently being tested at Marriott's "mobile incubator" hotels,
including checkout and guest service requests. As the brand rapidly grows
internationally, Marriott also plans to expand mobile guest services outside
the U.S. and Canada
Guests of Marriott Hotels
effortlessly blend work and play in a mobile and global world. They seek style
and substance, and consider technology to be a central part of their lifestyle.
Marriott Hotels, which recently launched its Travel Brilliantly campaign, is
committed to introducing innovations that will enable the next generation to
travel brilliantly. The campaign engages guests to join with the brand in its
journey to co-create the future of travel together.
Mobile check-in joins a
list of innovations from Marriott Hotels. These include lobby Greatrooms that
create a seamless experience merging modern, stylish design and comfort, with
greater access to food and beverage, and technology where guests are welcomed
to relax, recharge or chill. Inspired by people, Marriott is imagining the
future of meetings with concepts such as Workspring at Marriott, catering to
smaller meetings, Workspace on Demand that makes it as easy to book workspace
as a hotel room, and the Red Coat Direct app which enables meeting organizers
to adjust and edit their meeting requests and preferences with the touch of a
button and without ever leaving the meeting room.
