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The cut-over to the new system will ensure that Garuda Indonesia can continue to meet passengers’ needs in the future.
The Altéa Passenger Services System (PSS) will replace Garuda Indonesia’s old reservation system, ARGA, which has been used since 1990. The cut-over has been carried out in stages, through various phases over a span of 18-24 months. A complete system cut-over will take place on June 29, 2013 at 10pm and will be completed by June 30, 2013 at 1pm (Singapore time).
President and Chief Executive Officer (CEO) of Garuda Indonesia, Emirsyah Satar, said that the cut-over is part of the airline’s strategic expansion program through its “Quantum Leap 2011-2015” program. “With the constant rise in passenger volume, flight frequency, and an expanding fleet, implementing this new passenger services system is a necessity if we want to ensure that we continue to provide a comfortable and seamless travel experience for our passengers,” said Emirsyah.
Through the “Quantum Leap 2011 – 2015” program, Garuda Indonesia and Citilink will operate as many as 194 aircraft, from the current total of 112 aircraft by the year 2015 and are expected to carry as many as 45.4 million passengers per year compared to the current figures of 20,4 million passengers. Flight frequency is also expected to increase to 1.100 flights per day, from the airline’s current 400 daily flights.
