The
nation’s largest airlines reported their lowest rate of mishandled
baggage for a year during 2012, and set high marks for on-time
performance, the fewest long tarmac delays, and a low rate of
canceled flights. According to the Air Travel Consumer Report issued
today by the U.S. Department of Transportation, the reporting
carriers posted a rate of 3.09 reports of mishandled baggage per
1,000 passengers, an improvement on 2011’s rate of 3.35 and their
lowest rate of mishandled baggage for a year since this data was
first reported in September 1987. The 15 largest U.S. airlines also
posted an 81.85 percent on-time arrival rate during 2012, the third
highest annual performance in the 18 years the Department has
collected comparable data. The high was 82.14 percent in 2002,
followed by 81.96 in 2003. The 1.29 percent cancellation rate for the
year also was the second lowest rate for the past 18 years, with the
lowest being the 1.24 percent mark set in 2002. In addition, there
were 42 tarmac delays longer than three hours on U.S. domestic
flights in 2012, down from 50 delays in 2011, which was the first
full year the rule limiting tarmac delays was in effect. This follows
the Department’s rule, which took effect in April 2010, setting a
three-hour limit for aircraft carrying passengers on domestic flights
to sit on the tarmac. Exceptions to the time limits are allowed only
for safety, security or air traffic control-related reasons. Between
May 2009 and April 2010, the final 12 months before the rule took
effect, the carriers reported 693 tarmac delays of more than three
hours. Since August 2011, U.S. and foreign airlines operating
international flights at U.S. airports have been subject to a
four-hour tarmac delay limit. “This remarkable decrease in flight
delays, tarmac incidents, cancellations and mishandled bags is a
tribute both to the hard work of the airlines and the Department of
Transportation’s oversight of the aviation industry,” said U.S.
Transportation Secretary Ray LaHood. “We will continue to work with
the carriers to make air travel more convenient and hassle-free for
consumers.” The monthly Air Travel Consumer Report also includes
data on chronically delayed flights and the causes of flight delays
filed with the Department’s Bureau of Transportation Statistics
(BTS) by the reporting carriers. In addition, the report contains
information on airline bumping as well as customer service,
disability, and discrimination complaints received by DOT’s
Aviation Consumer Protection Division. This report also includes
reports of incidents involving pets traveling by air, as required to
be filed by U.S. carriers. Calendar year 2012 data are contained in
the report in a number of areas as well as data for December 2012. A
news release on the Air Travel Consumer Report is available at
http://www.dot.gov/briefing-room/airlines-report-lowest-mishandled-baggage-rate-18-years-2012
. The full consumer report is available at
www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
Detailed information on flight delays is available at www.bts.gov.
ΔΙΕΘΝΗΣ ΕΛΛΗΝΙΚΗ ΗΛΕΚΤΡΟΝΙΚΗ ΕΦΗΜΕΡΙΔΑ ΠΟΙΚΙΛΗΣ ΥΛΗΣ - ΕΔΡΑ: ΑΘΗΝΑ
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