Five
stars for Lufthansa First Class in the top tier of the latest Skytrax
rankings
Lufthansa
has been awarded a 5-Star ranking for its First Class product and
service package.
On
board Lufthansa aircraft, the Skytrax rating system singled out the
superb comfort of the First-Class cabin with ergonomically contoured
seats, which convert into a fully flat,
two-metre long bed. Top
marks also went to Lufthansa in-flight entertainment, which offers
movies in up to eight languages, a variety of TV and radio channels
as well as a selection of CDs and audio books. Additionally, Skytrax
awarded outstanding marks to Lufthansa’s First-Class cabin staff
for their onboard service quality, which had lent an added note to
the 5-Star rating and which had shown marked improvement over the
past twelve months.
On
the ground, the First-Class Terminal in Frankfurt scored 5-Star
ratings across many of the assessment categories. Aside from
exclusive service from personal assistants for HONs and First-Class
passengers from a greeting on arrival at the airport through to
check-in for their flight, the dedicated Terminal won acclaim for its
comfortable armchairs and sofas as well as other amenities including
quiet rooms with daybeds. A separate cigar lounge, spacious
bathrooms offering high-quality toiletries as well as an extensive
choice of hot or cold meals, cocktails and fine wines contributed to
Skytrax top-tier ranking.
“This
gratifying award with top marks is the impressive confirmation that
our First Class belongs to the top rank worldwide,“ observed Dr.
Reinold Huber, Senior Vice President Product & Marketing. “Our
passengers are delighted with our best class, and the Skytrax rating
encourages us to make the exclusive First Class passenger experience
with new ideas and additional offers on board and on the ground even
more appealing.”
The
quality analysis was conducted by the Skytrax research institute
which specialises in rating airline products and service standards.
At each airline, it scrutinizes widely diverse aspects related to
customer satisfaction and service quality. Besides an airline’s
onboard product, the study looks at all areas of an airline’s
product and service standards on the ground. Skytrax introduced its
independent, yearly star-ranking programme in 1999.
